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For Companies At a Glance
- Tasks: Handle trade enquiries, process orders, and support customer accounts.
- Company: Join Group 1 Automotive, a leading global automotive group.
- Benefits: 33 days annual leave, retail discounts, and flexible working options.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Sales or customer service experience with strong communication skills.
- Other info: Opportunities for training, development, and career progression.
The predicted salary is between 28800 - 43200 £ per year.
Trade Parts Specialists–Mercedes-Benz Coventry
Trade Parts Specialists – Mercedes-Benz Coventry
Want to be the best you can be? It\’s what drives us too.
Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone.
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day
- Handle Trade Enquiries – Respond to inbound requests via phone, email, and platforms like WebParts, accurately identifying and quoting parts.
- Process Orders & Apply Discounts – Raise orders, quotes, and invoices in the DMS, applying relevant trade discounts and upselling related parts.
- Support Account Setup & Maintenance – Assist in onboarding new trade accounts and maintain accurate customer details, pricing, and delivery preferences.
- Follow Up & Reactivate Accounts – Conduct outbound calls to follow up on quotes, re-engage lapsed accounts, and promote current campaigns.
- Coordinate Fulfilment & Dispatch – Liaise with warehouse and delivery teams to ensure timely dispatch and communicate delivery updates to customers.
- Monitor Credit & Resolve Queries – Work with credit control to flag overdue accounts and resolve invoice issues (without handling collections).
- Drive Sales & Upsell Opportunities – Identify associated parts and consumables to support first-time fixes and increase average order value.
- Track KPIs & Customer Satisfaction – Monitor performance metrics like sales volume, order accuracy, and customer feedback to support continuous improvement.
Helpful skills and qualifications
- Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships
- Ability to deliver first-class customer service with energy and enthusiasm
- Strong organisational skills with the ability to meet deadlines, with excellent attention to detail
- Exceptional listening and communication skills, focused on understanding customer needs
- Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect – Integrity – Transparency – Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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Trade Parts Specialists employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Parts Specialists
✨Tip Number 1
Get to know the company inside out! Research Mercedes-Benz Coventry and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, role-play different scenarios with friends or family. This will boost your confidence and help you deliver outstanding customer service when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Mercedes-Benz Coventry.
We think you need these skills to ace Trade Parts Specialists
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about becoming a Trade Parts Specialist and how you can contribute to our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in sales or customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will reflect your organisational skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Group 1 Automotive
✨Know Your Parts
Familiarise yourself with the parts and services offered by Mercedes-Benz. Being able to discuss specific parts, their functions, and how they relate to customer needs will show your enthusiasm and knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond to meet customer needs, as this role heavily relies on strong communication and organisational skills.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising questions before answering them. This not only shows that you understand the question but also reflects your ability to engage with customers effectively.
✨Be Ready to Discuss Sales Strategies
Think about how you can drive sales and upsell opportunities in the role. Prepare to discuss any relevant strategies you've used in previous positions to increase sales or improve customer satisfaction, as this will align with the expectations of the Trade Parts Specialist position.
