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For Companies At a Glance
- Tasks: Welcome customers and manage the reception area with a friendly vibe.
- Company: Join Group 1 Automotive, a global leader in the automotive industry.
- Benefits: Enjoy 33 days of leave, retail discounts, and a company pension scheme.
- Why this job: Be the face of a dynamic team and make a real impact on customer experiences.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Flexible working options and opportunities for personal growth await you.
Receptionist (Sunday) – Mercedes-Benz Norwich
Want to meet your potential and have a great time doing it?
In this customer facing role you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you
- Enjoy 33 days (Pro rata) of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone.
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day
- Greet and welcome customers and visitors in a friendly and professional manner
- Accurately record calls & visits, and relay messages in timely manner
- Perform general administrative duties, such as managing emails and handling customer enquiries
- Manage customer waiting area and showroom, ensuring a clean and welcoming environment
- Provide support with additional tasks as required to ensure smooth business operations
Helpful skills and qualifications
- Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.
- Demonstrated experience in a customer service role, with the ability to consistently deliver a positive customer experience
- Strong communication and interpersonal skills, with a friendly and professional manner
- Proven ability to multitask and perform well under pressure
- Excellent organisational skills, with strong attention to detail
- IT literate with proficiency in Microsoft Office and the ability to quickly learn new systems
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us
— just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do: Respect – Integrity – Transparency – Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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Sunday Receptionist employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sunday Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mercedes-Benz Norwich. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for customers. Try role-playing with a friend or family member to get comfortable with greeting people and handling inquiries. The more relaxed you are, the better you'll come across!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks in previous roles. Highlighting your ability to stay organised under pressure will make you stand out as a candidate who can handle the busy environment at the dealership.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Sunday Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can create that warm and welcoming environment we value.
Tailor Your Application: Make sure to tailor your application to the Sunday Receptionist role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your writing clear and to the point, focusing on your key achievements and experiences. This makes it easier for us to see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at Group 1 Automotive
✨Know the Company
Before your interview, take some time to research Mercedes-Benz Norwich and Group 1 Automotive. Understand their values, mission, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Sunday Receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you delivered exceptional customer service. Highlight your communication skills and how you created a welcoming environment, as this is crucial for the role.
✨Practice Multitasking Scenarios
In this role, you'll need to juggle various tasks while maintaining a friendly demeanour. Think of situations where you successfully managed multiple responsibilities under pressure. Practising these scenarios can help you articulate your ability to multitask during the interview.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the company culture. This shows that you're not just interested in the job, but also in how you can grow within the company and contribute to its success.
