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- Tasks: Manage the workshop, ensuring top-notch service and support for technicians.
- Company: Join Group 1 Automotive, a leading global automotive group.
- Benefits: Enjoy 33 days of leave, exclusive discounts, and flexible working options.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Motor industry experience and a full UK driving licence required.
- Other info: Opportunities for training, development, and community volunteering.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As a Workshop Controller in our aftersales department, you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing outstanding customer service to all customers.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. With the right support from us, you’ll be able to progress as high as you can aim.
What you’ll do day to day:
- Responsible for the day to day running of the workshop
- Ensuring the service and repair technicians achieve their daily targets
- Assisting the service managers in ensuring the department provides the best possible service to the customers
- Achieves agreed profits and retention levels
Helpful skills and qualifications:
- Full UK Driving Licence
- Motor Industry experience in a similar role is essential
- Able to work independently and as part of a team
- Ability to work to timescales effectively
- Keen eye for detail, good communication and a passion for delivering great customer service
- Experience in a main dealer environment
- Strong industry knowledge
- Ability to work under pressure
Benefits:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
About Group 1 Automotive:
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values: Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Workshop Manager in Southend-on-Sea employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Manager in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at Group 1 Automotive. A friendly chat can open doors and give you insider info about the Workshop Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to workshop management. Think about how you’d handle customer service scenarios or team dynamics – it’ll show you’re ready to hit the ground running!
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you’ve gone above and beyond for customers in the past. It’s all about demonstrating that you care as much as we do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Workshop Manager in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you care about delivering great customer experiences, just like we do!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in the motor industry. Focus on skills that match the job description, especially your communication and organisational skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re a great fit for the Workshop Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position.
How to prepare for a job interview at Group 1 Automotive
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Workshop Manager. Familiarise yourself with the day-to-day tasks and how they contribute to customer satisfaction. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Communication Skills
As a Workshop Controller, excellent communication is key. Prepare examples of how you've effectively communicated with customers and team members in the past. This will show that you can handle face-to-face interactions and phone calls with ease.
✨Highlight Your Organisational Skills
Being organised is crucial in this role. Think of specific instances where you've successfully managed multiple tasks or projects. Share these examples during your interview to illustrate your ability to keep the workshop running smoothly.
✨Emphasise Your Customer Service Passion
The job is all about delivering great experiences. Be ready to discuss what outstanding customer service means to you and how you've gone above and beyond for customers in previous roles. This will resonate well with the company's values.
