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- Tasks: Manage workshop operations and ensure technicians meet targets while delivering top-notch customer service.
- Company: Leading automotive retail group in Southend-on-Sea with a focus on teamwork.
- Benefits: Supportive environment with growth opportunities and a chance to make a difference.
- Why this job: Join a prominent company that values customer satisfaction and teamwork.
- Qualifications: Motor industry experience, UK driving licence, and strong communication skills.
- Other info: Exciting career path in a dynamic automotive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading automotive retail group in Southend-on-Sea seeks a Workshop Controller to manage workshop operations. You will ensure technicians meet targets, assist service managers, and provide exceptional customer service.
The ideal candidate will have relevant motor industry experience, a UK driving licence, and excellent communication skills.
This role offers a supportive environment and opportunities for growth within a prominent company that values teamwork and customer satisfaction.
Workshop Controller: Lead Service & Customer Experience in Southend-on-Sea employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller: Lead Service & Customer Experience in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for a Workshop Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of workshop operations and customer service best practices. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your communication skills during interviews! Be clear and concise when discussing your experience, and don’t forget to highlight how you've contributed to customer satisfaction in previous roles. This is key for a Workshop Controller position.
✨Tip Number 4
Apply through our website for the best chance at landing that Workshop Controller gig! We make it easy for you to showcase your skills and experience directly to employers who are looking for someone just like you.
We think you need these skills to ace Workshop Controller: Lead Service & Customer Experience in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant motor industry experience and showcases your communication skills. We want to see how you can contribute to our workshop operations and customer service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for the Workshop Controller role and how your experience aligns with our values of teamwork and customer satisfaction.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements in previous roles. We love to see how you've met targets or improved customer experiences in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Group 1 Automotive
✨Know Your Stuff
Make sure you brush up on your motor industry knowledge. Familiarise yourself with the latest trends and technologies in automotive service. This will not only show your passion for the field but also demonstrate that you're proactive and well-informed.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll be managing technicians and ensuring they hit their targets. Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated others or improved performance.
✨Customer Service is Key
Since this role emphasises exceptional customer service, be ready to discuss your approach to handling customer complaints or difficult situations. Share stories that highlight your communication skills and ability to maintain customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or growth opportunities within the organisation. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
