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For Companies At a Glance
- Tasks: Communicate with customers and manage vehicle repair progress while promoting services.
- Company: Leading automotive retailer in Sidcup with a focus on customer care.
- Benefits: Generous leave, promotional opportunities, and a supportive work environment.
- Why this job: Join a team that values exceptional customer experiences and personal growth.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: 12-month maternity cover with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
A leading automotive retailer in Sidcup is seeking a dedicated Service Advisor for a 12-month maternity cover. The ideal candidate will excel in customer communication, managing vehicle repair progress, and promoting services based on customer needs.
With an emphasis on delivering exceptional experiences, the role provides various benefits including generous leave and promotional opportunities. This is a great opportunity for those who want to grow in a supportive environment.
Automotive Service Advisor – Customer Care & Upsell Pro in Sidcup employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor – Customer Care & Upsell Pro in Sidcup
✨Tip Number 1
Get to know the company! Research the automotive retailer in Sidcup and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer communication skills! As a Service Advisor, you'll need to excel in this area. Role-play with friends or family to get comfortable discussing vehicle repairs and upselling services based on customer needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows you're serious about the role and want to be part of our supportive environment.
We think you need these skills to ace Automotive Service Advisor – Customer Care & Upsell Pro in Sidcup
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer communication skills and experience in managing vehicle repairs. We want to see how you can bring value to our team, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Advisor role. Share specific examples of how you've excelled in customer care and upselling services in the past.
Show Your Passion for Automotive Services: Let us know why you love working in the automotive industry! Whether it's your enthusiasm for cars or your commitment to providing exceptional customer experiences, we want to see your passion come through in your application.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Group 1 Automotive
✨Know Your Stuff
Familiarise yourself with the automotive services offered by the retailer. Understand common vehicle issues and how they can be resolved. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Advisor, you'll need to communicate effectively with customers. Practice explaining complex automotive concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of examples from your past experiences where you successfully managed customer concerns or upsold services. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Customer-Centric Approach
Highlight your commitment to delivering exceptional customer experiences. Share stories that illustrate your dedication to understanding customer needs and going the extra mile to ensure satisfaction. This will resonate well with the company's focus on customer care.
