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For Companies At a Glance
- Tasks: Engage with customers, update them on vehicle repairs, and promote additional services.
- Company: Join Group 1 Automotive, a leading global automotive group with over 7000 dedicated colleagues.
- Benefits: Enjoy 33 days of leave, exclusive discounts, flexible working options, and a company pension scheme.
- Why this job: Be part of a supportive team focused on delivering exceptional customer experiences and personal growth.
- Qualifications: Excellent communication skills and a valid UK driving licence are essential; experience in customer service is a plus.
- Other info: Diversity is valued; if you're eager to learn, we want to hear from you!
The predicted salary is between 24000 - 36000 £ per year.
Service Advisor BMW-MINI Ruislip
Good, honest, rewarding work. It\’s how we\’re built.
In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim.
What we can offer you
- Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
- Save money every day withour exclusive retail discounts
- Drive a great dealwith discounts on new and used cars, plus servicing offers
- Plan for the years aheadwith our company pension scheme
- Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for lesswith our cycle-to-work scheme
- Prioritise your wellbeingwith dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a differencewith a paid day to volunteer in your community
- Invest in your futurewith our company share purchase plan
- Earn financial rewardswhen you refer a friend to join the team
- Keep learning and growingwith our training and development opportunities for everyone.
- Life assurancewith the option to increase cover
- Were open toflexible workingoptions just ask
What youll do day to day
- Warmly welcome and engage customers in a friendly and professional manner throughout the day
- Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
- Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
- Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
- Schedule vehicles for appointments in the workshop efficiently and accurately
- Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
- Maintain precise and up-to-date customer records within our systems for effective service management
Helpful skills and qualifications
Dont worry about ticking off every single skill here- if you care about delivering great experiences as much as we do, we want to hear from you.
- Excellent communication skills, with the ability to engage effectively with customers and colleagues
- Demonstrated experience in delivering exceptional customer service
- Skilled at identifying customer needs and opportunities for upselling
- Excellent time management skills and the ability to work under pressure
- Previous experience in a target driven role, demonstrating the ability to meet goals
- Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you dont need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect – Integrity – Transparency – Teamwork Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Service Advisor in Ruislip employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Ruislip
✨Tip Number 1
Familiarise yourself with BMW and MINI vehicles, as well as their service offerings. This knowledge will not only help you engage with customers more effectively but also demonstrate your commitment to the role during any interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. Being able to articulate your thoughts clearly and confidently will be crucial when interacting with customers and colleagues.
✨Tip Number 3
Network with current or former Service Advisors in the automotive industry. They can provide valuable insights into the role and share tips on how to excel, which could give you an edge in the application process.
✨Tip Number 4
Showcase your enthusiasm for customer service by volunteering or participating in community events. This experience can highlight your commitment to delivering exceptional service, aligning with the values of Group 1 Automotive.
We think you need these skills to ace Service Advisor in Ruislip
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention specific examples from your past experiences that demonstrate your skills in engaging with customers and managing their needs.
Highlight Relevant Experience: In your CV, focus on previous roles where you provided exceptional customer service or worked in a target-driven environment. Use quantifiable achievements to illustrate your success in these areas.
Show Enthusiasm for the Brand: Express your enthusiasm for BMW-MINI and the automotive industry in your application. Research the company’s values and mission, and reflect this understanding in your writing to show that you are a good cultural fit.
How to prepare for a job interview at Group 1 Automotive
✨Showcase Your Communication Skills
As a Service Advisor, excellent communication is key. During the interview, demonstrate your ability to engage effectively with both customers and colleagues. Share examples of how you've successfully communicated in previous roles, especially in challenging situations.
✨Highlight Customer Service Experience
This role is all about delivering exceptional customer service. Be prepared to discuss your past experiences where you went above and beyond for customers. Use specific examples that showcase your problem-solving skills and ability to identify customer needs.
✨Demonstrate Product Knowledge
While you may not need to be an automotive expert, showing a willingness to learn about BMW-MINI products can set you apart. Research the brand and be ready to discuss how you would enhance your product knowledge through training opportunities.
✨Emphasise Teamwork and Professionalism
Group 1 Automotive values teamwork and professionalism. Prepare to discuss how you have worked collaboratively in previous roles and how you embody these values. Highlight any experiences where you contributed to a positive team environment.
