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For Companies At a Glance
- Tasks: Engage with customers, manage vehicle repairs, and promote services in a friendly manner.
- Company: Join Group 1 Automotive, a leading global automotive group with over 7000 dedicated colleagues.
- Benefits: Enjoy 33 days of leave, exclusive discounts, flexible working options, and a company pension scheme.
- Why this job: Be part of a supportive team focused on delivering exceptional customer experiences and personal growth.
- Qualifications: Excellent communication skills and a full UK driving licence are essential; experience in customer service is a plus.
- Other info: Diversity is valued; we encourage enthusiastic applicants eager to learn, regardless of meeting every requirement.
The predicted salary is between 28000 - 42000 £ per year.
Service Advisor Toyota/Lexus Derby
OTE- £35,000 (on target earnings)
Good, honest, rewarding work its how were built!
In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim.
What we can offer you
- Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
- Save money every day withour exclusive retail discounts
- Drive a great dealwith discounts on new and used cars, plus servicing offers
- Plan for the years aheadwith our company pension scheme
- Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for lesswith our cycle-to-work scheme
- Prioritise your wellbeingwith dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a differencewith a paid day to volunteer in your community
- Invest in your futurewith our company share purchase plan
- Earn financial rewardswhen you refer a friend to join the team
- Keep learning and growingwith our training and development opportunities for everyone.
- Life assurancewith the option to increase cover
- Were open toflexible workingoptions just ask
What youll do day to day
- Warmly welcome and engage customers in a friendly and professional manner throughout the day
- Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
- Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
- Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
- Schedule vehicles for appointments in the workshop efficiently and accurately
- Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
- Maintain precise and up-to-date customer records within our systems for effective service management
Helpful skills and qualifications
Dont worry about ticking off every single skill here – if you care about delivering great experiences as much as we do, we want to hear from you.
- Excellent communication skills, with the ability to engage effectively with customers and colleagues
- Demonstrated experience in delivering exceptional customer service
- Skilled at identifying customer needs and opportunities for upselling
- Excellent time management skills and the ability to work under pressure
- Previous experience in a target driven role, demonstrating the ability to meet goals
- Must hold a full UK driving licence
We value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you dont need to love cars to work with us– just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in allthat we do.
Respect – Integrity – Transparency – Teamwork Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Service Advisor in Derby employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Derby
✨Tip Number 1
Familiarise yourself with Toyota and Lexus vehicles, as well as their service offerings. This knowledge will not only help you engage with customers more effectively but also demonstrate your commitment to the role during any interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. Being able to articulate your thoughts clearly and confidently will be crucial when interacting with customers and colleagues.
✨Tip Number 3
Research Group 1 Automotive's values and mission. Understanding their core principles of respect, integrity, transparency, teamwork, and professionalism will help you align your responses and show that you are a good cultural fit for the team.
✨Tip Number 4
Network with current or former Service Advisors in the automotive industry. They can provide valuable insights into the role and share tips on how to excel, which could give you an edge over other candidates.
We think you need these skills to ace Service Advisor in Derby
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and any previous roles that demonstrate your ability to meet targets. Use bullet points for clarity and impact.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have delivered exceptional customer service in the past and how you can contribute to the team.
Highlight Relevant Skills: Make sure to emphasise your communication skills, time management abilities, and any experience with upselling or working under pressure. These are key attributes for a successful Service Advisor.
How to prepare for a job interview at Group 1 Automotive
✨Showcase Your Communication Skills
As a Service Advisor, excellent communication is key. During the interview, demonstrate your ability to engage with others by providing clear and concise answers. Use examples from past experiences where you successfully communicated with customers or colleagues.
✨Highlight Customer Service Experience
This role is all about delivering exceptional customer service. Be prepared to discuss specific instances where you went above and beyond for a customer. This will show your commitment to creating outstanding experiences, which aligns with the company's values.
✨Demonstrate Product Knowledge
While you may not be expected to know everything about Toyota or Lexus vehicles, showing that you've done your homework can impress your interviewers. Familiarise yourself with the brands and their services, and be ready to discuss how you would apply this knowledge in your role.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and meet targets. Think of scenarios where you had to manage multiple tasks or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
