Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage vehicle repairs, and promote services in a friendly manner.
- Company: Join Group 1 Automotive, a leading global automotive group with over 7000 dedicated colleagues.
- Benefits: Enjoy 33 days of leave, retail discounts, flexible working, and a company pension scheme.
- Why this job: Be part of a supportive team focused on exceptional customer experiences and personal growth.
- Qualifications: Excellent communication skills and a valid UK driving licence are essential; experience is a plus.
- Other info: Diversity is valued; we encourage enthusiastic applicants eager to learn.
The predicted salary is between 24000 - 36000 £ per year.
In the heart of our aftersales department, our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you:- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We're open to flexible working options - just ask
- Warmly welcome and engage customers in a friendly and professional manner throughout the day
- Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
- Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
- Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
- Schedule vehicles for appointments in the workshop efficiently and accurately
- Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
- Maintain precise and up-to-date customer records within our systems for effective service management
Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.
- Excellent communication skills, with the ability to engage effectively with customers and colleagues
- Demonstrated experience in delivering exceptional customer service
- Skilled at identifying customer needs and opportunities for upselling
- Excellent time management skills and the ability to work under pressure
- Previous experience in a target driven role, demonstrating the ability to meet goals
- Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big. Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:At Group 1 Automotive, we pride ourselves on our five core values that are incorporated in all we do: Respect, Integrity, Transparency, Teamwork, Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community, and even how we view each other in the team.
Service Advisor in Aylesford employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Aylesford
✨Tip Number 1
Familiarise yourself with Kia's brand values and customer service philosophy. Understanding their commitment to delivering outstanding experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your ability to deliver exceptional service.
✨Tip Number 3
Showcase your communication skills by engaging with current employees or customers on social media platforms. This can give you insights into the company culture and help you articulate how you would fit into their team.
✨Tip Number 4
Research common challenges faced by Service Advisors in the automotive industry. Being prepared to discuss how you would handle these challenges can set you apart from other candidates.
We think you need these skills to ace Service Advisor in Aylesford
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and any previous roles that demonstrate your communication skills and ability to work under pressure.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered exceptional customer service in the past and how you can contribute to the team.
Highlight Relevant Skills: Make sure to emphasise your excellent communication skills, time management abilities, and any experience in a target-driven environment. This will show that you are well-suited for the fast-paced nature of the role.
How to prepare for a job interview at Group 1 Automotive
✨Showcase Your Communication Skills
As a Service Advisor, excellent communication is key. During the interview, demonstrate your ability to engage effectively with both customers and colleagues. Use examples from past experiences where you successfully resolved customer issues or communicated complex information clearly.
✨Highlight Customer Service Experience
Make sure to discuss your previous roles in customer service. Share specific instances where you went above and beyond to meet customer needs, as this aligns perfectly with the values of delivering outstanding experiences that the company prioritises.
✨Demonstrate Product Knowledge
While you may not be expected to know everything about Kia vehicles, showing a willingness to learn and a basic understanding of automotive services can set you apart. Research common vehicle maintenance tasks and be prepared to discuss how you would communicate these to customers.
✨Emphasise Teamwork and Professionalism
The company values teamwork and professionalism highly. Be ready to share examples of how you've worked collaboratively in a team setting and maintained professionalism under pressure. This will show that you align with their core values and can contribute positively to their work environment.
