Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer communication during vehicle maintenance.
- Company: Join a reputable Toyota/Lexus dealership known for its honest and rewarding work culture.
- Benefits: Enjoy competitive earnings, potential bonuses, and a supportive team environment.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic automotive setting.
- Qualifications: No specific experience required; just bring your passion for customer service!
- Other info: This role is perfect for those looking to kickstart their career in the automotive industry.
The predicted salary is between 21000 - 35000 £ per year.
Job Description
Service Advisor Toyota/Lexus Derby
OTE- £35,000 (on target earnings)
Good, honest, rewarding work its how were built!
In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and re…
Service Advisor employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Toyota and Lexus vehicles, as well as their service protocols. This knowledge will not only help you in conversations with customers but also demonstrate your commitment to the brand during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Role-playing scenarios with friends or family can help you feel more confident and prepared for real-life situations you'll encounter as a Service Advisor.
✨Tip Number 3
Network with current or former Service Advisors in the automotive industry. They can provide valuable insights into the role and share tips on how to excel in the position, which can give you an edge over other candidates.
✨Tip Number 4
Showcase your customer service experience in your discussions. Highlight specific examples where you've gone above and beyond to assist customers, as this is crucial for a Service Advisor role and will resonate well with the hiring team.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Service Advisor. Highlight key skills such as customer communication and knowledge of vehicle maintenance that are essential for the role.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service or automotive roles. Use specific examples that demonstrate your ability to communicate effectively with customers and manage their expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention why you want to work for Toyota/Lexus and how you align with their values.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor.
How to prepare for a job interview at Group 1 Automotive
✨Know the Company
Before your interview, take some time to research Toyota and Lexus. Understand their values, mission, and what sets them apart in the automotive industry. This knowledge will help you demonstrate your genuine interest in the company and align your answers with their ethos.
✨Showcase Your Communication Skills
As a Service Advisor, you'll be the main point of contact for customers. During the interview, highlight your communication skills by providing examples of how you've effectively handled customer inquiries or resolved issues in the past. This will show that you can maintain a positive customer experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you had to manage customer expectations or deal with difficult clients. Prepare concise stories that showcase your ability to handle such scenarios effectively.
✨Demonstrate Your Passion for Customer Service
Emphasise your commitment to delivering outstanding customer service. Share experiences where you went above and beyond for a customer, as this aligns with the role's focus on providing trusted experiences. Your enthusiasm for helping others will resonate well with the interviewers.
