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- Tasks: Engage with customers, manage vehicle repairs, and promote services in a friendly manner.
- Company: Join Group 1 Automotive, a leading global automotive group with over 7000 dedicated colleagues.
- Benefits: Enjoy flexible healthcare access, discounts, enhanced holidays, and a paid day off for your birthday.
- Why this job: Be part of a supportive team focused on delivering exceptional customer experiences and personal growth.
- Qualifications: Strong communication skills and a passion for customer service; driving licence required.
- Other info: Diversity is valued; apply even if you don't meet every requirement!
The predicted salary is between 30000 - 42000 £ per year.
Good, honest, rewarding work. It's how we're built.
In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you:
- 24/7 online access to healthcare professionals
- Car purchasing and lease schemes
- Servicing, parts & accessory colleague discounts
- Enhanced holiday allowance with length of service
- Paid day off for your birthday
- Company share purchase plan
- Loan plans for colleagues, including toolbox and travel tickets
- Colleague referral payments
- Industry leading family friendly policies
- Numerous training, learning and development options to suit everyone
- Plus lots more
What you'll do day to day:
- Warmly welcome and engage customers in a friendly and professional manner throughout the day
- Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
- Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
- Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
- Schedule vehicles for appointments in the workshop efficiently and accurately
- Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
- Maintain precise and up-to-date customer records within our systems for effective service management
Helpful skills and qualifications:
- Excellent communication skills, with the ability to engage effectively with customers and colleagues
- Demonstrated experience in delivering exceptional customer service
- Skilled at identifying customer needs and opportunities for upselling
- Excellent time management skills and the ability to work under pressure
- Previous experience in a target driven role, demonstrating the ability to meet goals
- Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big. Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do: Respect - Integrity - Transparency - Teamwork - Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Service Advisor employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with BMW's brand values and customer service philosophy. Understanding their commitment to respect, integrity, transparency, teamwork, and professionalism will help you align your responses during interviews and demonstrate that you're a good fit for the company culture.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle customer inquiries or complaints. This will prepare you for the real-life interactions you'll have as a Service Advisor and show your potential employer that you can maintain professionalism under pressure.
✨Tip Number 3
Research common vehicle maintenance and repair services to enhance your product knowledge. Being able to discuss these topics confidently will not only impress your interviewers but also help you in promoting additional services effectively once you land the job.
✨Tip Number 4
Network with current or former employees of Group 1 Automotive on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and communication skills. Emphasise any previous roles where you engaged with customers or worked in a target-driven environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention specific examples of how you've successfully managed customer relationships or resolved issues in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as time management, upselling abilities, and teamwork. Use concrete examples to demonstrate these skills in action.
Show Enthusiasm for the Role: Express your enthusiasm for the Service Advisor position and the values of Group 1 Automotive. Let them know why you want to be part of their team and how you can contribute to their mission of providing outstanding customer experiences.
How to prepare for a job interview at Group 1 Automotive
✨Showcase Your Communication Skills
As a Service Advisor, excellent communication is key. Be prepared to demonstrate your ability to engage with customers and colleagues effectively. Use examples from your past experiences where you successfully resolved customer queries or built rapport.
✨Demonstrate Customer Service Excellence
Highlight your previous experience in delivering exceptional customer service. Share specific instances where you went above and beyond to meet customer needs, as this will resonate well with the interviewers.
✨Familiarise Yourself with the Brand
Research BMW and Group 1 Automotive to understand their values and mission. Being knowledgeable about the brand will show your genuine interest in the role and help you align your answers with their core values of respect, integrity, and professionalism.
✨Prepare for Upselling Scenarios
Since upselling is part of the role, think of examples where you identified customer needs and successfully promoted additional services. This will demonstrate your ability to enhance customer experience while also contributing to service revenue.
