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For Companies At a Glance
- Tasks: Be the go-to person for customer communication and ensure a smooth service experience.
- Company: Join Lexus Guildford, a trusted name in automotive excellence.
- Benefits: Earn up to £35,359 plus OTE of £44k, with a supportive work environment.
- Why this job: Enjoy rewarding work that values honesty and customer satisfaction in a dynamic team.
- Qualifications: Experience in customer service is a plus; passion for cars is essential!
- Other info: Full-time role with 45 hours per week, perfect for those looking to grow in the automotive industry.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
Service Advisor JLR Guildford
Good, honest, rewarding work its how were built!
In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim.
What we can offer you
- Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
- Save money every day withour exclusive retail discounts
- Drive a great dealwith discounts on new and used cars, plus servicing offers
- Plan for the years aheadwith our company pension scheme
- Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for lesswith our cycle-to-work scheme
- Prioritise your wellbeingwith dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a differencewith a paid day to volunteer in your community
- Invest in your futurewith our company share purchase plan
- Earn financial rewardswhen you refer a friend to join the team
- Keep learning and growingwith our training and development opportunities for everyone.
- Life assurancewith the option to increase cover
- Were open toflexible workingoptions just ask
What youll do day to day
- Warmly welcome and engage customers in a friendly and professional manner throughout the day
- Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
- Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
- Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
- Schedule vehicles for appointments in the workshop efficiently and accurately
- Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
- Maintain precise and up-to-date customer records within our systems for effective service management
Helpful skills and qualifications
Dont worry about ticking off every single skill here – if you care about delivering great experiences as much as we do, we want to hear from you.
- Excellent communication skills, with the ability to engage effectively with customers and colleagues
- Demonstrated experience in delivering exceptional customer service
- Skilled at identifying customer needs and opportunities for upselling
- Excellent time management skills and the ability to work under pressure
- Previous experience in a target driven role, demonstrating the ability to meet goals
- Must hold a full UK driving licence
We value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you dont need to love cars to work with us– just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in allthat we do.
Respect – Integrity – Transparency – Teamwork Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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Service Advisor employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with Lexus vehicles and their features. Understanding the products you’ll be advising on will help you communicate effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills. As a Service Advisor, you'll be the main point of contact for customers, so showcasing your ability to handle inquiries and resolve issues smoothly will set you apart from other candidates.
✨Tip Number 3
Research the company culture at Lexus Guildford. Understanding their values and mission can help you align your answers during the interview, showing that you’re a great fit for their team.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Think about what you want to know regarding the team dynamics or growth opportunities.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Update Your CV: Make sure your CV is current and highlights your relevant experience in customer service and automotive knowledge. Tailor it to reflect the skills mentioned in the job description.
Understand the Role: Read the job specifications carefully to understand the responsibilities of a Service Advisor. This will help you align your application with what the company is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention specific experiences that demonstrate your suitability for the role.
Double-Check Your Application: Before submitting, review your application for any errors or missing information. Ensure that all documents are attached and formatted correctly.
How to prepare for a job interview at Group 1 Automotive
✨Know the Company
Before your interview, take some time to research Lexus Guildford. Understand their values, mission, and what sets them apart in the automotive industry. This knowledge will help you tailor your answers and show your genuine interest in the company.
✨Highlight Customer Service Skills
As a Service Advisor, you'll be the main point of contact for customers. Be prepared to discuss your previous customer service experiences and how you've handled challenging situations. Use specific examples to demonstrate your ability to provide outstanding service.
✨Showcase Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to the questions asked and respond thoughtfully, ensuring you convey your ideas effectively.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the team, company culture, or expectations for the Service Advisor role. This shows your enthusiasm and helps you determine if it's the right fit for you.
