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For Companies At a Glance
- Tasks: Engage with customers, manage vehicle repairs, and promote services in a friendly manner.
- Company: Join Group 1 Automotive, a growing global automotive group with a focus on exceptional service.
- Benefits: Enjoy 33 days of leave, retail discounts, and a company pension scheme.
- Why this job: Make a real impact by delivering trusted experiences and growing your career.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible working options and opportunities for training and development available.
The predicted salary is between 30000 - 42000 £ per year.
Service Advisor – JLR Sidcup (Maternity Cover – 12 months)
Good, honest, rewarding work. It\’s how we\’re built.
In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day withour exclusive retail discounts
- Drive a great dealwith discounts on new and used cars, plus servicing offers
- Plan for the years aheadwith our company pension scheme
- Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for lesswith our cycle-to-work scheme
- Prioritise your wellbeingwith dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a differencewith a paid day to volunteer in your community
- Invest in your futurewith our company share purchase plan
- Earn financial rewardswhen you refer a friend to join the team
- Keep learning and growingwith our training and development opportunities for everyone.
- Life assurancewith the option to increase cover
- We’re open to flexible workingoptions – just ask
What you’ll do day to day
- Warmly welcome and engage customers in a friendly and professional manner throughout the day
- Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
- Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
- Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
- Schedule vehicles for appointments in the workshop efficiently and accurately
- Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
- Maintain precise and up-to-date customer records within our systems for effective service management
Helpful skills and qualifications
Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.
- Excellent communication skills, with the ability to engage effectively with customers and colleagues
- Demonstrated experience in delivering exceptional customer service
- Skilled at identifying customer needs and opportunities for upselling
- Excellent time management skills and the ability to work under pressure
- Previous experience in a target driven role, demonstrating the ability to meet goals
- Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us
just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect – Integrity – Transparency – Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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Service Advisor employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Group 1 Automotive. Understanding their values like respect and teamwork will help you connect with the interviewers and show that you're a great fit.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the main point of contact for customers. Role-play common scenarios with a friend to boost your confidence and ensure you can engage effectively with customers.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for a customer. This will demonstrate your commitment to delivering outstanding experiences, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Group 1 Automotive. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've delivered exceptional customer service or handled challenging situations in the past.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Service Advisor role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to explore more about what we offer at Group 1 Automotive.
How to prepare for a job interview at Group 1 Automotive
✨Know Your Stuff
Before the interview, brush up on your knowledge about the automotive industry and the specific services offered by the company. Familiarise yourself with common vehicle maintenance and repair processes, as well as any recent developments in the automotive world. This will show that you're genuinely interested and ready to engage with customers.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. During the interview, practice clear and confident communication. Use examples from your past experiences where you successfully engaged with customers or resolved issues. This will demonstrate your ability to connect with clients and keep them informed throughout their service journey.
✨Emphasise Customer Service Experience
Highlight your previous roles where you delivered exceptional customer service. Be prepared to discuss specific situations where you identified customer needs and upsold services. This will illustrate your capability to enhance customer satisfaction and contribute to the company's service revenue.
✨Align with Company Values
Familiarise yourself with the company's core values: Respect, Integrity, Transparency, Teamwork, and Professionalism. Think of examples from your own experience that reflect these values. During the interview, weave these into your responses to show that you not only understand but also embody what the company stands for.
