Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage vehicle repairs, and promote services in a friendly manner.
- Company: Join Group 1 Automotive, a global leader in the automotive industry.
- Benefits: Enjoy 33 days of leave, retail discounts, and a company pension scheme.
- Why this job: Make a real impact by delivering exceptional customer experiences every day.
- Qualifications: Great communication skills and a passion for customer service are key.
- Other info: Flexible working options and opportunities for personal growth await you.
The predicted salary is between 30000 - 42000 £ per year.
Service Advisor – Toyota Medway
Good, honest, rewarding work. It\’s how we\’re built.
In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- **Plan for the years ahead** with our company pension scheme
- Balance home and work with our industry-leading family‑friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- **Keep learning and growing** with our training and development opportunities for everyone.
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day
- Warmly welcome and engage customers in a friendly and professional manner throughout the day
- Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
- Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
- Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
- Schedule vehicles for appointments in the workshop efficiently and accurately
- Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
- Maintain precise and up-to-date customer records within our systems for effective service management
Helpful skills and qualifications
Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.
- Excellent communication skills, with the ability to engage effectively with customers and colleagues
- Demonstrated experience in delivering exceptional customer service
- Skilled at identifying customer needs and opportunities for upselling
- Excellent time management skills and the ability to work under pressure
- Previous experience in a target driven role, demonstrating the ability to meet goals
- Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us
just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect – Integrity – Transparency – Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
#J-18808-Ljbffr
Service Advisor employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Toyota Medway and Group 1 Automotive. Understanding their values and mission will help you connect better during your conversation.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the face of the company. Role-play with a friend or family member to get comfortable engaging with customers and addressing their needs.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for a customer. This will demonstrate your commitment to delivering outstanding experiences, just like they value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Toyota Medway. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've delivered exceptional customer service or handled challenging situations – we love hearing about your successes!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps, and avoid jargon that might confuse us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Group 1 Automotive
✨Know Your Stuff
Make sure you brush up on your knowledge about Toyota and the services they offer. Familiarise yourself with common vehicle maintenance issues and how to communicate these effectively to customers. This will show that you're genuinely interested in the role and can engage with customers confidently.
✨Showcase Your People Skills
As a Service Advisor, you'll be the face of the company for customers. Practice your communication skills by role-playing with a friend or family member. Focus on being friendly, professional, and transparent in your responses, as these qualities are key to building trust with customers.
✨Prepare for Common Questions
Think about the types of questions you might be asked during the interview, such as how you would handle a difficult customer or how you prioritise tasks under pressure. Prepare specific examples from your past experiences that demonstrate your problem-solving abilities and customer service skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
