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For Companies At a Glance
- Tasks: Manage customer communications and administration in our service department.
- Company: Join Group 1 Automotive, a leading global automotive group with 114 UK dealerships.
- Benefits: Enjoy 33 days of leave, retail discounts, flexible working, and a company pension scheme.
- Why this job: Be part of a supportive team focused on delivering exceptional customer experiences and personal growth.
- Qualifications: Full UK Driving Licence and a passion for customer service; motor industry experience is a plus.
- Other info: We value diversity and encourage enthusiastic applicants to apply, regardless of meeting every requirement.
The predicted salary is between 36000 - 60000 £ per year.
Senior Service Administrator – Audi Finchley Road
Good, honest, rewarding work. It\’s how we\’re built.
In the heart of our aftersales department our Service Administrator are committed to delivering outstanding and trusted experiences for our customers. As a Service Administrator you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- **Plan for the years ahead**with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- **Keep learning and growing**with our training and development opportunities for everyone.
- Life assurance with the option to increase cover
- We’re open toflexible working options – just ask
What you’ll do day to day
- Administration duties within the service department
- Deal with customer’s requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
- Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department
- Record vehicle details and service histories accurately and effectively.
Helpful skills and qualifications
Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.
If you think you’ve got what it takes and meet the criteria below, then please apply!
- Full UK Driving Licence
- Motor Industry experience is preferable
- Happy to work independently and as part of a team
- Ability to work to timescales effectively, with a keen eye for detail
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect – Integrity – Transparency – Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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Senior Service Administrator employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Administrator
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the aftersales sector. Understanding common customer concerns and vehicle maintenance processes will help you communicate effectively with customers and colleagues.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, emphasise your ability to handle customer queries efficiently and courteously, as this is a key part of the role.
✨Tip Number 3
Connect with current employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
✨Tip Number 4
Research Group 1 Automotive's values and mission. Being able to articulate how your personal values align with theirs during conversations can set you apart from other candidates.
We think you need these skills to ace Senior Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Senior Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet customer needs effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your skills in communication, teamwork, and attention to detail, which are crucial for this position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Senior Service Administrator.
How to prepare for a job interview at Group 1 Automotive
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Service Administrator. Familiarise yourself with the key tasks such as customer communication, administration duties, and vehicle service histories. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As the main point of contact for customers, it's crucial to highlight your customer service experience. Prepare examples of how you've effectively dealt with customer requirements in the past, ensuring high satisfaction levels. This will show that you align with the company's commitment to outstanding customer experiences.
✨Emphasise Teamwork and Independence
The job requires both independent work and collaboration with team members. Be ready to discuss situations where you've successfully worked alone and as part of a team. This will illustrate your versatility and ability to adapt to different working environments.
✨Align with Company Values
Group 1 Automotive values respect, integrity, transparency, teamwork, and professionalism. Research these values and think about how your personal values align with them. During the interview, share specific examples that reflect these principles in your previous roles.
