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For Companies At a Glance
- Tasks: Engage with customers, handle inquiries, and provide top-notch service across multiple brands.
- Company: Join Group 1 Automotive, a growing team dedicated to exceptional customer experiences.
- Benefits: Enjoy 33 days of leave, retail discounts, and a supportive work-life balance.
- Why this job: Be part of an exciting journey in a dynamic environment with great career growth.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service.
- Other info: Flexible working options and opportunities for personal development await you.
The predicted salary is between 28800 - 43200 £ per year.
Sales & Customer Service Advisor – Multiple Brands -Group1 JLR Derby
Are you customer focused, self-motivated and looking for a new challenge?
As a Sales & Customer Service Advisor at Group1JLR Derby, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. Whilst the position is based at Mercedes-Benz Derby, you will have the excitement of working with multiple Brands in this role.
What we can offer you
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
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Earn financial rewards when you refer a friend to join the team
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Keep learning and growing with our training and development opportunities for everyone.
- Life assurance with the option to increase cover
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We’re open to flexible working options – just ask
What you\’ll do day to day
- Handling inbound & outbound telephone calls to existing customers across multiple brands (No Cold-Calling)
- Responding to customer email enquiries
- Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
- Providing a high level of customer service which will allow you to build relationships with our customers to retain business
- Being organised and self-motivated to ensure targets and deadlines are met
- To up-sell additional Audi products
Helpful skills and qualifications
Don’t worry about ticking off every single skill here — if you care about delivering great experiences as much as we do, we want to hear from you.
- Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
- Be customer focused and passionate about their work
- Have the ability to prioritise their workload and multi-task
- Be IT alliterate with the ability to use multiple systems at once
- Confidently work independently and also as part of a team
- Have a keen eye for detail
- To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
- Ability to problem solve and think on their feet
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do.
Respect – Integrity – Transparency – Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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Sales and Service Customer Advisor employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Customer Advisor
✨Tip Number 1
Get to know the company inside out! Research Group1 JLR Derby and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships with customers, try role-playing scenarios with friends or family. The more comfortable you are, the better you'll connect with potential customers.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your interest in the role and the company. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Group1 JLR Derby.
We think you need these skills to ace Sales and Service Customer Advisor
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your passion for delivering great customer experiences. We want to see how you’ve gone above and beyond in previous roles to meet customer needs.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Sales & Customer Service Advisor role. We love seeing candidates who put in the effort!
Be Yourself: Let your personality shine through in your application. We’re looking for genuine, enthusiastic individuals who can build trust and rapport with customers. Don’t be afraid to show us who you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Group 1 Automotive
✨Know the Brands
Familiarise yourself with the different brands you'll be working with at Group1 JLR Derby. Understanding their unique selling points and customer demographics will help you tailor your responses during the interview and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your ability to build trust and rapport will resonate well, as this is a key aspect of the Sales & Customer Service Advisor role.
✨Practice Problem-Solving Scenarios
Think of potential customer issues you might encounter and how you would resolve them. Being able to demonstrate your problem-solving skills on the spot will impress the interviewers and show that you can think on your feet.
✨Emphasise Teamwork and Independence
Be ready to discuss how you balance working independently while also being a team player. Share specific instances where you've successfully collaborated with colleagues or taken initiative on your own, as both are crucial for this position.
