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For Companies At a Glance
- Tasks: Be the friendly face welcoming customers and managing their inquiries.
- Company: Join Group 1 Automotive, a leading global automotive group with over 7000 colleagues.
- Benefits: Enjoy 33 days of leave, exclusive discounts, and flexible working options.
- Why this job: Gain valuable experience in a supportive environment while making a difference in your community.
- Qualifications: Customer service experience, strong communication skills, and a willingness to learn are key.
- Other info: Diversity is valued; we encourage all enthusiastic applicants to apply.
The predicted salary is between 22000 - 30000 £ per year.
Receptionist – BMW Hailsham
Want to meet your potential and have a great time doing it ?
In this customer facing role you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you
- Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
- Save money every day withour exclusive retail discounts
- Drive a great dealwith discounts on new and used cars, plus servicing offers
- **Plan for the years ahead**with our company pension scheme
- Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for lesswith our cycle-to-work scheme
- Prioritise your wellbeingwith dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a differencewith a paid day to volunteer in your community
- Invest in your futurewith our company share purchase plan
- Earn financial rewardswhen you refer a friend to join the team
- **Keep learning and growing**with our training and development opportunities for everyone.
- Life assurancewith the option to increase cover
- We’re open toflexible workingoptions – just ask
What you’ll do day to day
- Greet and welcome customers and visitors in a friendly and professional manner
- Accurately record calls & visits, and relay messages in timely manner
- Perform general administrative duties, such as managing emails and handling customer enquiries
- Manage customer waiting area and showroom, ensuring a clean and welcoming environment
- Provide support with additional tasks as required to ensure smooth business operations
Helpful skills and qualifications
Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.
- Demonstrated experience in a customer service role, with the ability to consistently deliver a positive customer experience
- Strong communication and interpersonal skills, with a friendly and professional manner
- Proven ability to multitask and perform well under pressure
- Excellent organisational skills, with strong attention to detail
- IT literate with proficiency in Microsoft Office and the ability to quickly learn new systems
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us– just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect – Integrity – Transparency – Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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Receptionist employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with BMW's brand values and customer service philosophy. This will help you align your approach during interviews and demonstrate that you understand the company's commitment to exceptional customer experiences.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This can help you feel more confident when greeting customers and handling enquiries, which is crucial for a receptionist role.
✨Tip Number 3
Research common challenges faced by receptionists in the automotive industry. Being prepared to discuss how you would handle these situations can set you apart from other candidates during the interview process.
✨Tip Number 4
Network with current or former employees of BMW or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise your communication skills and any experience you have in creating a welcoming environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at BMW Hailsham and how your skills align with their values of respect, integrity, and professionalism.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, ability to multitask, and proficiency in IT, especially Microsoft Office. Provide examples of how you've successfully managed customer interactions in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at Group 1 Automotive
✨Showcase Your Communication Skills
As a receptionist, you'll be the first point of contact for customers. Make sure to demonstrate your excellent communication skills during the interview by speaking clearly and confidently, and by actively listening to the interviewer.
✨Emphasise Organisational Abilities
Highlight your organisational skills by discussing past experiences where you successfully managed multiple tasks. Be prepared to give examples of how you prioritised tasks and maintained a tidy workspace, as this is crucial for the role.
✨Create a Welcoming Atmosphere
Since creating a warm and welcoming environment is key, think about how you can convey your friendly personality. Share anecdotes that illustrate your ability to make customers feel comfortable and valued.
✨Familiarise Yourself with the Company
Do some research on BMW Hailsham and Group 1 Automotive. Understanding their values and mission will help you align your answers with what they are looking for, showing that you're genuinely interested in being part of their team.
