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- Tasks: Welcome customers, manage the showroom, and ensure a friendly atmosphere.
- Company: Join Group 1 Automotive, a leading global automotive group.
- Benefits: Enjoy 33 days of leave, retail discounts, and a company pension scheme.
- Why this job: Be the face of our brand and create memorable customer experiences.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Flexible working options and opportunities for personal growth await you.
The predicted salary is between 24000 - 36000 £ per year.
Want to meet your potential and have a great time doing it? In this customer facing role you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day:
- Greet and welcome customers and visitors in a friendly and professional manner
- Accurately record calls & visits, and relay messages in a timely manner
- Perform general administrative duties, such as managing emails and handling customer enquiries
- Manage customer waiting area and showroom, ensuring a clean and welcoming environment
- Provide support with additional tasks as required to ensure smooth business operations
Helpful skills and qualifications:
- Demonstrated experience in a customer service role, with the ability to consistently deliver a positive customer experience
- Strong communication and interpersonal skills, with a friendly and professional manner
- Proven ability to multitask and perform well under pressure
- Excellent organisational skills, with strong attention to detail
- IT literate with proficiency in Microsoft Office and the ability to quickly learn new systems
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big:
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do: Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Showroom Host in Reading employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Host in Reading
✨Tip Number 1
First impressions matter, so when you walk into that showroom, make sure to exude confidence and warmth. Greet everyone with a smile and be ready to engage in friendly conversation – it sets the tone for a great customer experience!
✨Tip Number 2
Brush up on your organisational skills! Keep track of customer visits and inquiries efficiently. Use tools like calendars or apps to manage your time and tasks, ensuring you’re always on top of things and ready to assist.
✨Tip Number 3
Show off your communication skills! Practice active listening and respond thoughtfully to customer needs. This not only helps in building rapport but also shows that you genuinely care about their experience.
✨Tip Number 4
Don’t forget to showcase your enthusiasm for the role! Share your passion for delivering exceptional service during interviews. Remember, we want to see your personality shine through, so let us know why you’d be a great fit for our team!
We think you need these skills to ace Showroom Host in Reading
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our welcoming environment.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. Mention specific skills that align with what we’re looking for, like your communication skills and ability to multitask under pressure.
Keep It Clear and Concise: We appreciate a well-structured application! Keep your sentences clear and to the point, making it easy for us to see why you’d be a great fit as a Showroom Host. Avoid jargon and focus on what makes you stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Group 1 Automotive
✨Know the Company
Before your interview, take some time to research BMW Reading and Group 1 Automotive. Understand their values, mission, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Showroom Host, your ability to create a welcoming environment is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle challenging situations with grace.
✨Practice Multitasking Scenarios
In this role, you'll need to juggle various tasks simultaneously. Think of scenarios where you had to manage multiple responsibilities under pressure. Practising these examples will help you demonstrate your organisational skills and ability to stay calm when things get busy.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
