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- Tasks: Lead and inspire aftersales teams to deliver exceptional customer service.
- Company: Join Group 1 Automotive, a global leader in the automotive industry.
- Benefits: Enjoy 33 days of leave, exclusive discounts, and flexible working options.
- Why this job: Make a real impact in a dynamic environment with growth opportunities.
- Qualifications: Experience in the automotive industry and strong team management skills.
- Other info: Diversity is valued; enthusiasm and a willingness to learn are key.
The predicted salary is between 36000 - 60000 £ per year.
Want to be the best you can be? It’s what drives us too. Working in our aftersales department as an Aftersales Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day:
- Manage the aftersales teams including parts, vehicle technicians and service advisors
- Coach and motivate the teams
- Monitor performances against agreed targets and budgets
- Analyse areas of performance and weakness & provide guidance
Helpful skills and qualifications:
- Previous experience of working within the automotive industry
- Comprehensive knowledge of the motor trade
- Able to influence, motivate and manage a team effectively
- Maintain methodical and logical approach to varying workloads
- Will be able to meet deadlines and prioritise workloads
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big: Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us, just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values: At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Aftersales Manager in Reading employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at BMW or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to aftersales management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. It’s all about demonstrating that you care!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Group 1 Automotive.
We think you need these skills to ace Aftersales Manager in Reading
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you care about delivering great experiences, so share why you're excited about the Aftersales Manager role and how you can contribute to our mission.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your previous experience in the automotive industry and any relevant skills that match what we're looking for. This helps us see how you fit into our team and the role.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Group 1 Automotive
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and BMW's aftersales services. Familiarise yourself with common customer service scenarios and how you would handle them. This will show that you're not just interested in the role but also understand the business.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Prepare examples of how you've successfully motivated and managed teams in the past. Think about specific situations where you influenced positive outcomes and be ready to share these stories during the interview.
✨Emphasise Customer Service Excellence
Since the role revolves around providing outstanding customer service, be prepared to discuss your approach to customer interactions. Share examples of how you've gone above and beyond for customers, and how you plan to maintain high standards in the aftersales department.
✨Align with Company Values
Group 1 Automotive values respect, integrity, transparency, teamwork, and professionalism. Reflect on how your personal values align with these principles. Be ready to discuss how you embody these values in your work and how they guide your decision-making process.
