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- Tasks: Supervise parts operations, ensuring excellent customer service and efficient stock management.
- Company: Join Group 1 Automotive, a leading global automotive group with a focus on teamwork and respect.
- Benefits: Enjoy healthcare access, discounts, enhanced holidays, and opportunities for professional growth.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Strong communication skills, IT proficiency, and a valid UK driving licence required.
- Other info: Diverse and inclusive workplace with numerous training options and career progression.
The predicted salary is between 28800 - 43200 £ per year.
Working in our parts department as a Parts Supervisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you:
- 24/7 online access to healthcare professionals
- Car purchasing and lease schemes
- Servicing, parts & accessory colleague discounts
- Enhanced holiday allowance with length of service
- Paid day off for your birthday
- Company share purchase plan
- Loan plans for colleagues, including toolbox and travel tickets
- Colleague referral payments
- Industry leading family friendly policies
- Numerous training, learning and development options to suit everyone
- Plus lots more
What you'll do day to day:
- Be fully aware of the usual trading terms of the retail centre.
- Maintain surcharge ledger, making sure all parts sent to manufacture are clean and drained of oil.
- Update the aftersales manager on monthly basis on outstanding customer orders etc.
- Report any stock damage or stock losses to the aftersales manager.
- Ensure that parts are correctly checked against delivery notes and that they are binned accordingly and that all orders are checked.
- Check all parts invoices against despatch notes on weekly basis.
- Ensure all old units are returned to manufacture in the prescribed manner.
Helpful skills and qualifications:
- Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
- Capable of maintaining a methodical and logical approach, particularly during busy periods
- Excellent communication and customer service skills
- Exceptional time management skills and the ability to thrive under pressure
- Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
- Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big:
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don't need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do: Respect - Integrity - Transparency - Teamwork - Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Parts Supervisor employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at Group 1 Automotive. A friendly chat can open doors and give you insider info about the Parts Supervisor role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and parts management. We all know that confidence is key, so rehearse your answers and showcase your communication skills!
✨Tip Number 3
Show your enthusiasm! When you get the chance to meet the team or during interviews, let your passion for delivering great customer experiences shine through. It’s what we value most!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at Group 1 Automotive.
We think you need these skills to ace Parts Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Parts Supervisor role. Highlight your communication and organisational skills, as these are key to providing outstanding customer service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've delivered great customer experiences in the past, and let your personality shine through!
Showcase Your IT Skills: Since proficiency in IT is important for this position, mention any experience you have with web-based systems, Microsoft Excel, Word, and Outlook. This will show us you're ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status.
How to prepare for a job interview at Group 1 Automotive
✨Know Your Parts Inside Out
Before the interview, brush up on your knowledge of automotive parts and their functions. Familiarise yourself with common terms and processes in the parts department, as this will show your passion for the role and help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Think about specific situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the company's focus on delivering great experiences.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. You might want to share a story about a time when you successfully handled multiple responsibilities or met tight deadlines, showcasing your methodical approach.
✨Embrace the Company Values
Familiarise yourself with the core values of the company: Respect, Integrity, Transparency, Teamwork, and Professionalism. During the interview, try to weave these values into your answers, demonstrating that you not only understand them but also embody them in your work ethic.
