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For Companies At a Glance
- Tasks: Assist customers with parts availability and provide excellent service both in-person and over the phone.
- Company: Join Group 1 Automotive, a global leader in the automotive industry with over 7000 dedicated colleagues.
- Benefits: Enjoy 33 days of leave, exclusive discounts, flexible working options, and a company pension scheme.
- Why this job: Be part of a supportive team that values growth, diversity, and community impact.
- Qualifications: Strong communication skills, IT proficiency, and a valid UK driving licence are essential.
- Other info: No need to be a car enthusiast; just bring your passion for great customer experiences!
The predicted salary is between 24000 - 36000 £ per year.
Parts Advisor – Ford Wokingham
Want to be the best you can be? It\’s what drives us too.
Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you
- Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
- Save money every day withour exclusive retail discounts
- Drive a great dealwith discounts on new and used cars, plus servicing offers
- Plan for the years aheadwith our company pension scheme
- Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for lesswith our cycle-to-work scheme
- Prioritise your wellbeingwith dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a differencewith a paid day to volunteer in your community
- Invest in your futurewith our company share purchase plan
- Earn financial rewardswhen you refer a friend to join the team
- Keep learning and growingwith our training and development opportunities for everyone.
- Life assurancewith the option to increase cover
- We’re open toflexible workingoptions – just ask
What you’ll do day to day
- Provide guidance to customers on the availability of parts, ensuring timely and accurate information
- Receive, log, and accurately allocate parts and consumables from suppliers
- Deliver outstanding customer service to both external and internal customers
- Offer knowledgeable recommendations on suitable parts to meet customer requirements
- Maintain accurate customer records on our systems
- Effectively communicate relevant promotions, offers, and product information to customers
- Ensure full familiarity with all procedures and processes within the parts department
- Build and maintain strong working relationships with the manufacturer and suppliers
Helpful skills and qualifications
Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.
- Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
- Capable of maintaining a methodical and logical approach, particularly during busy periods
- Excellent communication and customer service skills
- Exceptional time management skills and the ability to thrive under pressure
- Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
- Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us– just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect – Integrity – Transparency – Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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Parts Advisor employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the Ford brand and its parts offerings. Understanding the specific products and services can help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you feel more confident in providing outstanding customer service, which is crucial for the Parts Advisor role.
✨Tip Number 3
Network with current employees or professionals in the automotive industry. They can provide insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 4
Showcase your organisational skills by preparing a list of questions to ask during the interview. This demonstrates your interest in the role and helps you gather important information about the team and work environment.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Parts Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and parts management. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet deadlines and provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how your skills and experiences make you a great fit for the Parts Advisor position, especially your communication and organisational skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Group 1 Automotive
✨Know Your Parts
Familiarise yourself with common automotive parts and their functions. Being able to discuss specific parts and their applications will show your expertise and enthusiasm for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your communication skills and ability to handle customer queries effectively, as this is crucial for a Parts Advisor.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. Providing examples of how you've successfully handled multiple responsibilities will impress your interviewers.
✨Emphasise Teamwork and Values
Understand the company's core values and be prepared to discuss how you embody these principles in your work. Showing that you value respect, integrity, and teamwork will resonate well with the interviewers.
