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- Tasks: Assist customers with parts availability and provide excellent service both in-person and over the phone.
- Company: Join Group 1 Automotive, a global leader in the automotive industry with over 7000 dedicated colleagues.
- Benefits: Enjoy 33 days of leave, exclusive discounts, flexible working options, and a company pension scheme.
- Why this job: Be part of a supportive team that values growth, diversity, and community impact.
- Qualifications: Strong communication skills, IT proficiency, and a valid UK driving licence are essential.
- Other info: No need to be a car enthusiast; just bring your passion for great customer experiences!
The predicted salary is between 24000 - 36000 £ per year.
Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We're open to flexible working options, just ask
What you'll do day to day:
- Provide guidance to customers on the availability of parts, ensuring timely and accurate information
- Receive, log, and accurately allocate parts and consumables from suppliers
- Deliver outstanding customer service to both external and internal customers
- Offer knowledgeable recommendations on suitable parts to meet customer requirements
- Maintain accurate customer records on our systems
- Effectively communicate relevant promotions, offers, and product information to customers
- Ensure full familiarity with all procedures and processes within the parts department
- Build and maintain strong working relationships with the manufacturer and suppliers
Helpful skills and qualifications:
- Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
- Capable of maintaining a methodical and logical approach, particularly during busy periods
- Excellent communication and customer service skills
- Exceptional time management skills and the ability to thrive under pressure
- Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
- Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big:
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do: Respect - Integrity - Transparency - Teamwork - Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the Audi brand and its parts. Understanding the specific components and their functions will help you engage confidently with customers and provide them with accurate information.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you become more comfortable handling inquiries and providing recommendations.
✨Tip Number 3
Network with current employees or professionals in the automotive industry. They can offer insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Demonstrate your organisational skills by preparing a list of questions to ask during the interview. This shows your interest in the role and helps you gather important information about the position and the team.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Parts Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and parts management. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Group 1 Automotive
✨Showcase Your Customer Service Skills
As a Parts Advisor, you'll be dealing with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and ability to handle inquiries both face-to-face and over the phone.
✨Demonstrate Organisational Abilities
The role requires strong organisational skills to manage parts and customer records effectively. Discuss any experience you have in managing inventory or maintaining accurate records, and how you prioritise tasks in a busy environment.
✨Familiarise Yourself with Automotive Parts
While you don't need to be an expert, having a basic understanding of automotive parts can set you apart. Research common parts and their functions, and be ready to discuss how you would assist customers in finding the right parts for their needs.
✨Emphasise Teamwork and Collaboration
Group 1 Automotive values teamwork highly. Prepare to talk about your experiences working in a team setting, how you contribute to a positive work environment, and how you build relationships with colleagues and suppliers.
