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- Tasks: Assist customers with parts inquiries and provide excellent service daily.
- Company: Join Group 1 Automotive, a leading global automotive group with 114 UK dealerships.
- Benefits: Enjoy 33 days of leave, retail discounts, and flexible working options.
- Why this job: Be part of a supportive team focused on growth and exceptional customer experiences.
- Qualifications: Strong communication skills and a valid UK driving licence are essential.
- Other info: No need to love cars; just bring your enthusiasm and willingness to learn!
The predicted salary is between 24000 - 36000 £ per year.
Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We're open to flexible working options, just ask
What you'll do day to day:
- Provide guidance to customers on the availability of parts, ensuring timely and accurate information
- Receive, log, and accurately allocate parts and consumables from suppliers
- Deliver outstanding customer service to both external and internal customers
- Offer knowledgeable recommendations on suitable parts to meet customer requirements
- Maintain accurate customer records on our systems
- Effectively communicate relevant promotions, offers, and product information to customers
- Ensure full familiarity with all procedures and processes within the parts department
- Build and maintain strong working relationships with the manufacturer and suppliers
Helpful skills and qualifications:
- Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
- Capable of maintaining a methodical and logical approach, particularly during busy periods
- Excellent communication and customer service skills
- Exceptional time management skills and the ability to thrive under pressure
- Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
- Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big. Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
- Respect
- Integrity
- Transparency
- Teamwork
- Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Parts Advisor employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the Audi brand and its parts. Understanding the specific parts and their functions will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about automotive topics. Being able to explain complex information in a simple way is crucial for a Parts Advisor, so honing this skill can set you apart from other candidates.
✨Tip Number 3
Network with current employees or professionals in the automotive industry. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions with hiring managers.
✨Tip Number 4
Showcase your customer service experience in any interactions you have with the company. Whether it's through informal conversations or during the interview process, emphasising your ability to deliver outstanding service will resonate well with the hiring team.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Parts Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and parts management. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet deadlines and provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how your skills and experiences make you a great fit for the Parts Advisor position, especially your communication and organisational skills.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Group 1 Automotive
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Parts Advisor. Familiarise yourself with the parts department's processes and how they contribute to customer satisfaction. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've successfully interacted with customers in the past. Be ready to demonstrate your ability to provide clear and helpful information, both face-to-face and over the phone.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to resolve customer issues or manage tight deadlines. Highlight your methodical approach and how you prioritised tasks effectively, especially in a fast-paced environment. This will showcase your ability to thrive under pressure.
✨Emphasise Teamwork and Professionalism
Group 1 Automotive values teamwork and professionalism highly. Prepare to discuss how you've collaborated with colleagues in the past and how you embody these values. Showing that you can work well within a team will make you a more attractive candidate.
