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- Tasks: Assist customers with parts availability and provide excellent service both in-person and over the phone.
- Company: Join Group 1 Automotive, a global leader in the automotive industry with over 7000 dedicated colleagues.
- Benefits: Enjoy 33 days of leave, exclusive discounts, flexible working options, and a company pension scheme.
- Why this job: Be part of a supportive team that values growth, diversity, and community impact.
- Qualifications: Strong communication skills, IT proficiency, and a valid UK driving licence are essential.
- Other info: No need to be a car enthusiast; just bring your passion for great customer experiences!
The predicted salary is between 24000 - 36000 £ per year.
Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We're open to flexible working options, just ask
What you'll do day to day:
- Provide guidance to customers on the availability of parts, ensuring timely and accurate information
- Receive, log, and accurately allocate parts and consumables from suppliers
- Deliver outstanding customer service to both external and internal customers
- Offer knowledgeable recommendations on suitable parts to meet customer requirements
- Maintain accurate customer records on our systems
- Effectively communicate relevant promotions, offers, and product information to customers
- Ensure full familiarity with all procedures and processes within the parts department
- Build and maintain strong working relationships with the manufacturer and suppliers
Helpful skills and qualifications:
- Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
- Capable of maintaining a methodical and logical approach, particularly during busy periods
- Excellent communication and customer service skills
- Exceptional time management skills and the ability to thrive under pressure
- Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
- Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big:
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do: Respect - Integrity - Transparency - Teamwork - Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Parts Advisor employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the Audi brand and its parts. Understanding the products you’ll be advising on will not only boost your confidence but also impress potential employers with your knowledge.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you articulate your thoughts clearly and handle various customer interactions effectively.
✨Tip Number 3
Network with current employees or professionals in the automotive industry. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've successfully managed tasks or projects in the past. Being able to discuss these experiences will demonstrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Parts Advisor role. Emphasise your customer service abilities, communication skills, and any experience in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you and how your background makes you a great fit.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as time management, IT proficiency, and the ability to work under pressure. Provide examples of how you've demonstrated these skills in previous roles.
Show Your Passion: Express your passion for delivering outstanding customer service and your eagerness to learn and grow within the company. This can set you apart from other candidates who may not convey the same level of enthusiasm.
How to prepare for a job interview at Group 1 Automotive
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Parts Advisor. Familiarise yourself with the parts department's processes and how they contribute to customer satisfaction. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've successfully interacted with customers in the past. Be ready to discuss how you handle inquiries and provide guidance effectively, both face-to-face and over the phone.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks and prioritise effectively, especially in a fast-paced environment. Share specific instances where you've successfully juggled various responsibilities while maintaining accuracy and attention to detail.
✨Emphasise Teamwork and Values
Group 1 Automotive values teamwork and professionalism. Be prepared to discuss how you work collaboratively with others and align with their core values of respect, integrity, transparency, and professionalism. This will show that you're a good cultural fit for the team.
