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- Tasks: Assist in leading a team and ensuring outstanding customer service in the automotive sector.
- Company: Join Group 1 Automotive, a global leader in the automotive industry.
- Benefits: Enjoy 33 days of leave, retail discounts, and a company pension scheme.
- Why this job: Be part of a growing team and make a real impact on customer experiences.
- Qualifications: Experience in the automotive industry and strong organisational skills are essential.
- Other info: Flexible working options and opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Want to be the best you can be? It's what drives us too. Working in our aftersales department as an Assistant Service Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We're open to flexible working options – just ask
What you'll do day to day:
- Assist the Service Manager to lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
- Help with the drive a high-performance culture, ensuring performance is rewarded and underperformance is managed
- Oversee the service division, managing resource levels and productivity
- Accurately assist with the dealership reporting, in line with group reporting frameworks
- Support the dealership to consistently achieve high levels of customer satisfaction
Helpful skills and qualifications:
- Experience within the automotive industry is essential.
- Excellent organisation skills, with experience in high-level reporting.
- Experience working in an agile environment, where you have responded quickly to changing business needs.
- An open and approachable leadership style, with experience in leading, motivating, and coaching managers.
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big:
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do: Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Assistant Service Manager in Norwich employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Volkswagen Norwich and Group 1 Automotive. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As an Assistant Service Manager, you'll be dealing with customers face-to-face and over the phone. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can provide that outstanding customer service they’re looking for.
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you've motivated and coached teams in the past. Share specific examples that highlight your open and approachable leadership style, as this is key to thriving in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and are keen to be part of something big at Group 1 Automotive.
We think you need these skills to ace Assistant Service Manager in Norwich
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you care about delivering great experiences, so share why this role excites you!
Tailor Your CV: Make sure your CV is tailored to the Assistant Service Manager role. Highlight your relevant experience in the automotive industry and any leadership skills you've got. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Group 1 Automotive
✨Know the Company Inside Out
Before your interview, take some time to research Volkswagen Norwich and Group 1 Automotive. Understand their values, mission, and what sets them apart in the automotive industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Service Manager, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you handle difficult situations, as this will demonstrate your ability to maintain high levels of customer satisfaction.
✨Demonstrate Leadership Qualities
Since you'll be assisting the Service Manager in leading a team, think about times when you've motivated or coached others. Be ready to discuss your leadership style and how you can contribute to fostering a high-performance culture within the dealership.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the company's future plans. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
