Motorrad Service Advisor

Good, honest, rewarding work. It’s how we’re built. At the heart of our Motorrad aftersales department, our Service Advisors are dedicated to delivering outstanding, trusted experiences for our riders. As a Motorrad Service Advisor, you’re the main point of contact for all customer communications while their motorcycle is undergoing maintenance, servicing, or repair in our Retail Centre. As part of a successful, global automotive group, you’ll gain experience across different sites and brands. And with the right support from us, you’ll be able to progress as far as your ambition takes you.

What we can offer you:

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day:

• Warmly welcome riders and engage with them in a friendly, professional manner
• Keep customers informed and updated on the progress of their motorcycle repairs, ensuring transparency and trust
• Build and maintain strong product knowledge, supported by manufacturer-led Motorrad training
• Proactively promote additional services, accessories, and maintenance work based on Technician recommendations, helping customers keep their motorcycles in peak condition
• Efficiently schedule motorcycle service appointments with accuracy and attention to detail
• Conduct pre-appointment calls to confirm bookings, discuss rider concerns, and answer initial questions
• Maintain precise and up-to-date customer and motorcycle service records within our systems

Helpful skills and qualifications:

• Excellent communication skills, with the ability to engage confidently with riders and colleagues
• Demonstrated experience in providing exceptional customer service
• Skilled at understanding customer needs and identifying opportunities for upselling
• Strong time management abilities and comfortable working under pressure
• Previous experience in a target-driven environment
• A valid UK motorcycle licence is strongly preferred (or willingness to obtain one)
• A passion for motorcycles is a bonus — but not essential

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big: Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values: At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.