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- Tasks: Oversee daily workshop operations and ensure top-notch customer service.
- Company: Join a leading global automotive group with a focus on teamwork.
- Benefits: Enjoy 33 days off, exclusive discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in the automotive industry.
- Qualifications: Motor industry experience and a passion for customer service are essential.
- Other info: Flexible working options and opportunities for personal growth await you.
The predicted salary is between 30000 - 42000 £ per year.
Working in our aftersales department as a Workshop Controller you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you will broaden your experience across both sites and brands. And with the right support from us, you will be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We are open to flexible working options – just ask
What you will do day to day:
- Responsible for the day to day running of the workshop
- Ensuring the service and repair technicians achieve their daily targets
- Assisting the service managers in ensuring the department provides the best possible service to the customers
- Achieves agreed profits and retention levels
Helpful skills and qualifications:
- Full UK Driving Licence
- Motor Industry experience in a similar role is essential
- Able to work independently and as part of a team
- Ability to work to timescales effectively
- Keen eye for detail, good communication and a passion for delivering great customer service
- Experience in a main dealer environment
- Strong industry knowledge
- Ability to work under pressure
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us — just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values: Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Workshop Controller in London employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in London
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at Mercedes-Benz or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to workshop management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help us see that you truly care about delivering great experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Group 1 Automotive.
We think you need these skills to ace Workshop Controller in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through. We want to see that you care about delivering great customer experiences, so share any relevant stories or experiences that highlight your passion for the automotive industry.
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight your motor industry experience and any specific skills that match the job description. We love seeing candidates who take the time to align their experience with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Mercedes-Benz Leicester.
How to prepare for a job interview at Group 1 Automotive
✨Know Your Stuff
Before the interview, brush up on your knowledge of Mercedes-Benz and the automotive industry. Familiarise yourself with their values, especially respect, integrity, transparency, teamwork, and professionalism. This will show that you’re genuinely interested in the company and its mission.
✨Showcase Your Communication Skills
As a Workshop Controller, excellent communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Think about situations where you resolved conflicts or provided outstanding service, as these will highlight your ability to connect with others.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and tasks. You might want to share specific strategies you use to keep the workshop running smoothly and ensure technicians meet their targets. This will illustrate your capability to handle the day-to-day operations effectively.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the company culture. This not only shows your interest but also helps you determine if this is the right fit for you. Ask about training opportunities or how they support career progression.
