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For Companies At a Glance
- Tasks: Design and deliver engaging learning programmes to enhance customer experience.
- Company: Join a global automotive group with a focus on exceptional service.
- Benefits: Enjoy 33 days of leave, exclusive discounts, and a supportive work environment.
- Why this job: Make a real impact by shaping the skills and confidence of colleagues.
- Qualifications: Experience in designing learning programmes and strong collaboration skills.
- Other info: Be part of a growing team with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Learning & Development Specialist for Customer Experience (Maternity Cover) – Milton Keynes, Head Office
14-month role: 2 days office, 3 days regional training & WFH
Create experiences you can be proud of.
Working here as a Learning & Development Specialist for Customer Experience (Maternity Cover), you will design, refresh, and deliver engaging operational learning programmes that align with business priorities, ensuring colleagues gain the skills, knowledge, and confidence to succeed.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you
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Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
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Save money every day withour exclusive retail discounts
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Drive a great dealwith discounts on new and used cars, plus servicing offers
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Plan for the years aheadwith our company pension scheme
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Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
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Commute for lesswith our cycle-to-work scheme
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Prioritise your wellbeingwith dedicated support for you and your family
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24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
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Make a differencewith a paid day to volunteer in your community
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Invest in your futurewith our company share purchase plan
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Earn financial rewardswhen you refer a friend to join the team
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Keep learning and growingwith our training and development opportunities for everyone.
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Life assurancewith the option to increase cover
What you’ll do day to day
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Design and continuously refresh operational learning programmes to reflect business updates and strategy, ensuring they are accurate, engaging, and impactful.
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Collaborate with technical experts to create blended learning materials and sustainable solutions that enhance the colleague experience.
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Work closely with stakeholders across Retail Operations and Central Functions to align programmes with business goals and priorities.
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Identify skills gaps using data and stakeholder input, and develop tailored learning solutions that deliver measurable outcomes.
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Monitor programme effectiveness, measure learning outcomes against success criteria, and provide feedback to stakeholders.
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Liaise with OEM partners and store management to ensure brand certifications and learning offerings remain current.
Helpful skills and qualifications
Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.
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Proven experience in designing and delivering operational learning programmes, ideally within a multi-site or retail environment.
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Strong stakeholder management and collaboration skills, with the ability to consult and influence at all levels.
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Excellent instructional design skills and experience creating blended learning solutions.
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Analytical mindset with the ability to measure and demonstrate the impact of learning interventions.
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Knowledge of learning technologies and best practices in adult learning.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us– just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect – Integrity – Transparency – Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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Learning & Development Specialist for Customer Experience (Maternity Cover) employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Specialist for Customer Experience (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Learning & Development Specialist role.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to see how you align with our mission to create outstanding experiences, so be ready to share your ideas on enhancing operational learning programmes.
✨Tip Number 3
Showcase your skills in instructional design during the interview. Bring examples of blended learning solutions you've created before. This will help us visualise how you can contribute to our team and improve colleague experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our growth journey.
We think you need these skills to ace Learning & Development Specialist for Customer Experience (Maternity Cover)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Learning & Development Specialist role. Highlight your experience in designing operational learning programmes and how it aligns with our mission to create outstanding experiences.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your instructional design abilities and stakeholder management. We want to see how you’ve made an impact!
Be Authentic: Let your personality shine through in your application. We value integrity and transparency, so be honest about your experiences and what you can bring to the team. We’re looking for genuine passion for learning and development.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people quickly. Plus, it shows us you’re keen on joining our team at Group 1 Automotive!
How to prepare for a job interview at Group 1 Automotive
✨Know Your Learning Programmes
Before the interview, dive deep into the types of operational learning programmes the company currently offers. Familiarise yourself with their structure and objectives, so you can discuss how your experience aligns with their needs.
✨Showcase Stakeholder Management Skills
Prepare examples that highlight your ability to collaborate with various stakeholders. Think about times when you successfully influenced decisions or aligned training initiatives with business goals, as this will resonate well with their focus on teamwork and professionalism.
✨Demonstrate Analytical Mindset
Be ready to discuss how you've measured the effectiveness of past learning interventions. Bring specific metrics or outcomes to the table, showing that you can not only design engaging programmes but also assess their impact on performance.
✨Embrace Their Values
Familiarise yourself with the company's core values: Respect, Integrity, Transparency, Teamwork, and Professionalism. Prepare to share how these values align with your own work ethic and experiences, as cultural fit is just as important as skills.
