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- Tasks: Coordinate repairs, manage customer relations, and ensure smooth operations in our Bodyshop.
- Company: Join Group 1 Automotive, a leading global automotive group with a focus on exceptional service.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Be the vital link between customers and our repair team, making a real difference.
- Qualifications: Strong communication skills and a passion for delivering great customer experiences.
- Other info: Diverse team culture that values enthusiasm and a willingness to learn.
The predicted salary is between 30000 - 42000 £ per year.
Good, honest, rewarding work. It’s how we’re built. In the heart of our Bodyshop department, our Bodyshop Administrators are committed to delivering outstanding and trusted experiences for our customers. As a Bodyshop Administrator, you’ll be the key link between customers, insurance companies, and our repair team, ensuring smooth operations and exceptional service throughout the repair process. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What you’ll do day to day:
- Plan and monitor the workflow of body repair staff to ensure efficiency
- Coordinate with insurance companies and adjusters to settle claims quickly and fairly
- Review and validate repair estimates, providing technical advice where needed
- Order and manage parts and supplies required for repairs
- Handle customer queries and complaints professionally, ensuring satisfaction
- Promote additional services and maintain strong relationships to encourage repeat business
- Maintain accurate customer records and keep customers informed throughout the repair process
- Invoicing retail and insurance repairs
- Updating Bodyshop management system
Helpful skills and qualifications:
- Excellent communication skills with customers and colleagues
- Strong organisational and multi-tasking abilities
- Ability to work to deadlines and targets in a fast-paced environment
- Previous experience in customer service or administration within automotive or similar industry
- Skilled at problem-solving and handling queries professionally
- Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big:
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do: Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Bodyshop Advisor / Estimator in Hailsham employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodyshop Advisor / Estimator in Hailsham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on a Bodyshop Advisor position or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Bodyshop Advisors. Practice your responses, focusing on your customer service skills and how you handle complaints. We want to see your personality shine through!
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks or coordinated with different teams. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Group 1 Automotive.
We think you need these skills to ace Bodyshop Advisor / Estimator in Hailsham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you care about delivering great experiences, so share why this position excites you and how you align with our values.
Tailor Your CV: Make sure your CV is tailored to the Bodyshop Advisor / Estimator role. Highlight relevant experience in customer service or administration, and don’t forget to mention any skills that match the job description. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Group 1 Automotive
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Bodyshop Advisor/Estimator role. Familiarise yourself with the daily tasks, such as coordinating with insurance companies and managing customer queries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
As a Bodyshop Advisor, excellent communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about situations where you resolved issues or provided exceptional service, as these will highlight your suitability for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges in a fast-paced environment. Whether it’s handling customer complaints or coordinating repairs, showcasing your problem-solving skills will show that you can thrive under pressure and maintain customer satisfaction.
✨Align with Company Values
Familiarise yourself with Group 1 Automotive's core values: Respect, Integrity, Transparency, Teamwork, and Professionalism. During the interview, weave these values into your responses to demonstrate that you share their mission and are a good cultural fit for the team.
