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- Tasks: Lead the aftersales strategy and influence Group 1 Automotive's future.
- Company: Join a dynamic team at Group 1 Automotive, a leader in the automotive industry.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Why this job: Shape the future of automotive aftersales while working in a collaborative culture.
- Qualifications: Proven leadership experience in aftersales or related fields is essential.
- Other info: Applications close on Friday 1st August, so apply soon!
The predicted salary is between 72000 - 108000 £ per year.
Group Aftersales Director
Closing date for applications: Friday 1st August.
Want to be the best you can be? It\’s what drives us too.
In this role you will be responsible for leading the aftersales strategy and have a substantial influence into shaping the future of Group 1 Automotive through strategic decisions that you make.
Reportingto the Operations Director you will be responsible for leading the strategic aftersales operations including growth and development across all divisions and OEMs at Group 1 Automotive. You will have extensive experience in aftersales and experience working in a multi-site environment with excellent communication and organisational skills with strong leadership skills and evidence of delivering outstanding customer service.
What we can offer you
Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
Save money every day withour exclusive retail discounts
Drive a great dealwith discounts on new and used cars, plus servicing offers
**Plan for the years ahead**with our company pension scheme
Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
Commute for lesswith our cycle-to-work scheme
Prioritise your wellbeingwith dedicated support for you and your family
24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
Make a differencewith a paid day to volunteer in your community
Invest in your futurewith our company share purchase plan
Earn financial rewardswhen you refer a friend to join the team
**Keep learning and growing**with our training and development opportunities for everyone.
Life assurancewith the option to increase cover
Were open toflexible workingoptions just ask
What youll do day to day
- Responsible for the strategy, growth and development of Aftersales for Group 1 Automotive UK.
- Ensure that all Aftersales departments across the group provide the best possible customer experiences and achieve agreed profit and retention levels.
- Implement the Aftersales business, marketing and budget plan in line with OEM expectations and group strategy plans to drive growth, market share, profitability and to achieve agreed financial objectives, including.
- Lead all Aftersales, Service, Parts and Bodyshop Managers to achieve operational best practices and to achieve individual dealership performance objectives.
- Ensure the group meet OEM targets and bonus elements and support individual franchises to meet key performance objectives.
- Lead by example and inspire others, exhibiting exemplary behaviours in line with the company values and performance drivers.
- Work with Franchise Directors, Brand Directors and Divisional Aftersales Teams to ensure dealerships are operationally and culturally focused on achieving high levels of customer experience across OEM scores, Google and online reviews, complaint resolution and customer response upon escalation.
- Support dealership, Franchise Director and Brand Director business partnerships with the OEMs, including ensuring company alignment with OEM aftersales objectives.
- Oversee the day-to-day operations of the franchise network, ensuring consistency and compliance with OEM standards and legal requirements.
Helpful skills and qualifications
Dont worry about ticking off every single skill here- if you care about delivering great experiences as much as we do, we want to hear from you.
- Previous experience of working within the automotive industry
- Multi-site experience within an Automotive retail environment and extensive aftersales experience
- Able to influence, motivate and manage a team effectively
- Maintain methodical and logical approach to varying workloads
- Will be able to meet deadlines and prioritise workloads
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you dont need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect – Integrity – Transparency – Teamwork Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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Group Aftersales Director employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Aftersales Director
✨Tip Number 1
Research Group 1 Automotive thoroughly. Understand their current aftersales strategies and identify areas where you can contribute or suggest improvements. This knowledge will help you demonstrate your genuine interest in the role during discussions.
✨Tip Number 2
Network with current or former employees of Group 1 Automotive. Engaging with them can provide valuable insights into the company culture and expectations for the Group Aftersales Director role, which can be beneficial in your conversations.
✨Tip Number 3
Prepare to discuss your previous leadership experiences in aftersales. Be ready to share specific examples of how you've successfully implemented strategies that improved customer satisfaction and operational efficiency.
✨Tip Number 4
Stay updated on industry trends and challenges in the automotive aftersales sector. Being knowledgeable about current issues will allow you to engage in meaningful discussions and showcase your expertise during the interview process.
We think you need these skills to ace Group Aftersales Director
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Group Aftersales Director position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales management and strategic decision-making. Use specific examples that demonstrate your leadership skills and achievements in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also outlines how your background aligns with the company's goals. Mention specific strategies you would implement to enhance aftersales performance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Group 1 Automotive
✨Understand the Aftersales Strategy
Make sure you have a solid grasp of what an effective aftersales strategy looks like. Research the latest trends in the automotive industry and be prepared to discuss how you would implement these strategies within the company.
✨Showcase Leadership Experience
As a Group Aftersales Director, you'll need to demonstrate strong leadership skills. Prepare examples from your past roles where you've successfully led teams or projects, highlighting your ability to influence and motivate others.
✨Prepare for Strategic Decision-Making Questions
Expect questions that assess your strategic thinking abilities. Be ready to discuss specific decisions you've made in previous roles that had a significant impact on the business, and how you approached those challenges.
✨Align with Company Values
Research Group 1 Automotive's values and mission. During the interview, express how your personal values align with theirs, and how you can contribute to their goals, particularly in shaping the future of their aftersales operations.