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- Tasks: Engage with customers, manage vehicle repairs, and promote services in a friendly manner.
- Company: Join Group 1 Automotive, a global leader in the automotive industry with over 7000 dedicated colleagues.
- Benefits: Enjoy healthcare access, discounts, enhanced holidays, and a paid day off for your birthday.
- Why this job: Be part of a supportive team focused on delivering exceptional customer experiences and personal growth.
- Qualifications: Excellent communication skills and a valid UK driving licence are essential; enthusiasm is key!
- Other info: Diversity is valued; we encourage all passionate applicants to apply, regardless of experience.
The predicted salary is between 24000 - 36000 £ per year.
Good, honest, rewarding work. It’s how we’re built. In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you:
- 24/7 online access to healthcare professionals
- Car purchasing and lease schemes
- Servicing, parts & accessory colleague discounts
- Enhanced holiday allowance with length of service
- Paid day off for your birthday
- Company share purchase plan
- Colleague referral payments
- Industry leading family friendly policies
- Numerous training, learning and development options to suit everyone
- Plus lots more
What you’ll do day to day:
- Warmly welcome and engage customers in a friendly and professional manner throughout the day
- Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
- Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
- Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
- Schedule vehicles for appointments in the workshop efficiently and accurately
- Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
- Maintain precise and up-to-date customer records within our systems for effective service management
Helpful skills and qualifications:
- Excellent communication skills, with the ability to engage effectively with customers and colleagues
- Demonstrated experience in delivering exceptional customer service
- Skilled at identifying customer needs and opportunities for upselling
- Excellent time management skills and the ability to work under pressure
- Previous experience in a target driven role, demonstrating the ability to meet goals
- Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big:
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do: Respect - Integrity - Transparency - Teamwork - Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Group 1 Assured Service Advisor in Norwich employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group 1 Assured Service Advisor in Norwich
✨Tip Number 1
Familiarise yourself with the automotive industry and Group 1 Automotive's values. Understanding their commitment to respect, integrity, transparency, teamwork, and professionalism will help you align your responses during interviews and demonstrate that you share their mission.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle customer inquiries or complaints. This will prepare you for the day-to-day interactions you'll have as a Service Advisor and show your potential employer that you're ready to provide exceptional customer service.
✨Tip Number 3
Research common vehicle maintenance and repair services. Being knowledgeable about what customers might ask can help you feel more confident during interviews and allow you to engage more effectively with customers once you land the job.
✨Tip Number 4
Network with current or former employees of Group 1 Automotive on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding how to stand out as a candidate.
We think you need these skills to ace Group 1 Assured Service Advisor in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that demonstrate your ability to engage with customers effectively. Use keywords from the job description to align your skills with what Group 1 Automotive is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention specific examples of how you've successfully managed customer communications or resolved issues in the past, reflecting the values of respect, integrity, and teamwork.
Showcase Relevant Skills: In your application, emphasise your communication skills, time management abilities, and experience in a target-driven environment. Highlight any training or certifications that relate to automotive services or customer relations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which are crucial for a Service Advisor role.
How to prepare for a job interview at Group 1 Automotive
✨Showcase Your Communication Skills
As a Service Advisor, excellent communication is key. During the interview, demonstrate your ability to engage effectively with both customers and colleagues. Use examples from your past experiences where you successfully resolved customer issues or provided exceptional service.
✨Highlight Customer Service Experience
Make sure to discuss your previous roles in customer service. Share specific instances where you went above and beyond to meet customer needs, as this aligns perfectly with the values of Group 1 Automotive.
✨Demonstrate Product Knowledge
While you may not be expected to know everything about cars, showing a willingness to learn and develop product knowledge can set you apart. Research common vehicle maintenance and repair processes to discuss during your interview.
✨Emphasise Teamwork and Professionalism
Group 1 Automotive values teamwork and professionalism highly. Be prepared to share examples of how you've worked collaboratively in a team setting and maintained professionalism under pressure, especially in target-driven environments.
