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For Companies At a Glance
- Tasks: Engage with customers, handle inquiries, and provide top-notch service across multiple brands.
- Company: Join Group 1 Automotive, a growing team dedicated to exceptional customer experiences.
- Benefits: Enjoy 33 days of leave, exclusive discounts, and flexible working options.
- Why this job: Be part of a dynamic team that values your growth and offers real career progression.
- Qualifications: Strong communication skills and a passion for customer service are key.
- Other info: Diversity is valued; we encourage all enthusiastic applicants to apply.
The predicted salary is between 28800 - 43200 £ per year.
Are you customer focused, self-motivated and looking for a new challenge?
As a Sales & Customer Service Advisor at Group1 Derby, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. Whilst the position is based at Mercedes-Benz Derby, you will have the excitement of working with multiple Brands in this role.
What we can offer you
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone.
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you'll do day to day
- Handling inbound & outbound telephone calls to existing customers across multiple brands (No Cold-Calling)
- Responding to customer email enquiries
- Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
- Providing a high level of customer service which will allow you to build relationships with our customers to retain business
- Being organised and self-motivated to ensure targets and deadlines are met
- To up-sell additional Audi products
Helpful skills and qualifications
Don’t worry about ticking off every single skill here – if you care about delivering great experiences as much as we do, we want to hear from you.
- Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
- Be customer focused and passionate about their work
- Have the ability to prioritise their workload and multi-task
- Be IT literate with the ability to use multiple systems at once
- Confidently work independently and also as part of a team
- Have a keen eye for detail
- To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
- Ability to problem solve and think on their feet
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect - Integrity - Transparency - Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Sales And Customer Service Advisor in Etwall employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales And Customer Service Advisor in Etwall
✨Tip Number 1
Get to know the company! Research Group 1 Automotive and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your pitch! Be ready to talk about your customer service experience and how you can contribute to their mission. A confident delivery can make all the difference.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Group 1 Automotive.
We think you need these skills to ace Sales And Customer Service Advisor in Etwall
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Be Yourself: Let your personality shine through in your written application. We’re looking for genuine enthusiasm and a passion for helping others, so don’t be afraid to show us who you are!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific skills from the job description that match your experience, especially around communication and multitasking.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Group 1 Automotive
✨Know the Company Inside Out
Before your interview, take some time to research Group 1 Automotive. Understand their values, mission, and the brands they represent. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you identified customer needs and built relationships. This is crucial for a Sales & Customer Service Advisor role, so make sure to emphasise your ability to connect with customers.
✨Practice Common Interview Questions
Anticipate questions related to handling customer inquiries, problem-solving, and working under pressure. Practising your responses can help you feel more confident and articulate during the interview. Remember, it’s all about demonstrating your communication skills!
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role, team dynamics, or training opportunities. This shows that you’re engaged and serious about the position. Plus, it gives you a chance to assess if the company is the right fit for you.
