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For Companies At a Glance
- Tasks: Lead warranty management and ensure top-notch customer service in our aftersales department.
- Company: Join a successful global automotive group focused on excellence and career growth.
- Benefits: Enjoy healthcare access, discounts, enhanced holidays, and a paid day off for your birthday.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in the automotive industry.
- Qualifications: Experience in the automotive industry and strong communication skills are essential.
- Other info: We value passion over perfection—if you care about great experiences, we want to hear from you!
The predicted salary is between 36000 - 60000 £ per year.
Want to be the best you can be? It’s what drives us too.
Working in our aftersales department as an Divisional Group Warranty Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you
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24/7 online access to healthcare professionals
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Car purchasing and lease schemes
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Servicing, parts & accessory colleague discounts.
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Enhanced holiday allowance with length of service
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Paid day off for your birthday
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Company share purchase plan
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Loan plans for colleagues, including toolbox and travel tickets
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Colleague referral payments
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Industry leading family friendly policies
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Numerous training, learning and development options to suit everyone
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Plus lot’s more
What you’ll do day to day
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Maintain thorough up-to-date knowledge of all warranty procedures and manufacturer requirements with your Team & in Store
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Conduct monthly self-audit checks on each site according to throughput
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Carry out monthly site visits, and prioritise in accordance with business need
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Carry out regular checks on warranty invoices at each site to ensure legitimate claim opportunities are maximised
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Attend individual centres’ aftersales meetings on a regular basis and deliver warranty update to service managers, parts managers, etc.
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Develop and deliver warranty communication strategy to ensure all relevant staff aware of any changes to process or policy
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Provide monthly written report to Head of Warranty & Group Aftersales Manager
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Recognise and provide urgent guidance and training to any site identified as being in danger of falling short of compliance requirements
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Provide emergency coverage when any warranty administrator is unexpectedly absent, help arrange support and cover for planned absences
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Help to develop succession planning (including, where appropriate, utilising apprenticeship schemes) for warranty personnel
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Develop a warranty "team" approach, sharing best practice across all centres and developing communication amongst warranty staff
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Identify training requirements for warranty personnel, deliver in-house training to Aftersales Teams and develop individual training plans in conjunction with service/aftersales managers
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Develop practical guidance for the correct and efficient inputting of warranty claims to assist trainees and drive consistent practices across group
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Attend sites during formal manufacturer’s audits and participate in pre/post audit meetings
Don’t worry about ticking off every single skill here – if you care about delivering great experiences as much as we do, we want to hear from you.
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Previous experience of working within the automotive industry
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Comprehensive knowledge of the motor trade
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Able to influence, motivate and manage a team effectively
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Maintain methodical and logical approach to varying workloads
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Will be able to meet deadlines and prioritise workloads
Divisional Group Warranty Manager employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Divisional Group Warranty Manager
✨Tip Number 1
Familiarize yourself with the latest warranty procedures and manufacturer requirements in the automotive industry. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who have experience in warranty management. Engaging with them can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your experience in managing teams and influencing others. Highlight specific examples where you've successfully motivated a team or improved processes, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Showcase your organizational skills by being ready to discuss how you prioritize workloads and meet deadlines. Consider sharing past experiences where you effectively managed multiple tasks in a fast-paced environment.
We think you need these skills to ace Divisional Group Warranty Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Divisional Group Warranty Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in the automotive industry, particularly in warranty management or customer service. Use specific examples that demonstrate your communication and organizational skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering outstanding customer service. Mention how you can contribute to the team and support the company's goals, emphasizing your ability to manage and motivate a team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Group 1 Automotive
✨Show Your Knowledge of Warranty Procedures
Make sure to brush up on the latest warranty procedures and manufacturer requirements. Being able to discuss these confidently will demonstrate your expertise and commitment to the role.
✨Highlight Your Communication Skills
Since this role involves a lot of interaction with customers and team members, be prepared to share examples of how you've effectively communicated in past roles. This could include handling difficult situations or delivering important updates.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and prioritize workloads. Providing specific examples of how you've successfully handled busy periods or tight deadlines will show that you can thrive in a fast-paced environment.
✨Emphasize Team Collaboration
This position requires a team-oriented approach. Be ready to talk about how you've worked with others to achieve common goals, especially in training or developing team members in previous roles.
