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For Companies At a Glance
- Tasks: Engage with customers, providing top-notch service and support daily.
- Company: Join JLR, a leading automotive brand committed to innovation and employee growth.
- Benefits: Enjoy excellent training, development opportunities, and potential for internal progression.
- Why this job: Be part of a dynamic team that values your input and fosters a supportive culture.
- Qualifications: No specific experience required; just bring your passion for customer service!
- Other info: Position based at JLR Derby with a focus on personal and professional growth.
The predicted salary is between 28800 - 42000 £ per year.
Are you customer focused, self-motivated and looking for a new challenge? As a Sales & Customer Service Advisor with JLR, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. Whilst the position is based at JLR Derby, you will have ...
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Research JLR's values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 3
Show enthusiasm for the automotive industry and JLR's products. Being genuinely interested in what they do can set you apart from other candidates and show that you're committed to the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Customer Contact Advisor role.
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Contact Advisor position at JLR. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and achievements. Use bullet points for clarity and focus on quantifiable results that demonstrate your impact in previous roles.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific reasons why you want to work for JLR and how you can contribute to their customer service goals. Keep it concise and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Group 1 Automotive
✨Show Your Customer Focus
As a Customer Contact Advisor, demonstrating your customer-centric approach is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, showcasing your ability to empathise and resolve issues effectively.
✨Highlight Your Self-Motivation
This role requires a self-motivated individual. Be ready to discuss instances where you've taken initiative or gone above and beyond in your previous roles. This will show that you can work independently and are proactive in your approach.
✨Research JLR and Their Values
Familiarise yourself with Jaguar Land Rover's values and mission. Understanding their commitment to customer service and employee development will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and training opportunities. This not only shows your interest in the position but also helps you determine if it's the right fit for you.
