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- Tasks: Support CRM Managers with lead management and data integrity for an exceptional customer experience.
- Company: Join Group 1 Automotive, a growing team of over 7000 dedicated to outstanding customer service.
- Benefits: Enjoy 33 days annual leave, exclusive retail discounts, flexible working options, and a company pension scheme.
- Why this job: Be part of a dynamic team focused on delivering great experiences and making a difference in the community.
- Qualifications: No need to tick every box; enthusiasm and a passion for great experiences are key!
- Other info: Receive a £2,500 sign-on bonus over six months and access to training and development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
CRM Executive – Head Office, Milton KeynesSalary: £25k-£30k
Fun, exciting, rewarding work. Join us for the ride.
Working with world-class brands as a CRM Executive you will be responsible for supporting the CRM Managers ensuring robust lead management and data integrity across the divisions and will support in helping the retail centres to deliver a leading customer experience.
What we can offer you
Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
Save money every day withour exclusive retail discounts
Drive a great deal with discounts on new and used cars, plus servicing offers
Plan for the years ahead with our company pension scheme
Balance home and work with our industry-leading family‐friendly policies designed to help you spend more time with the people that matter
Commute for less with our cycle‐to‐work scheme
Prioritise your wellbeing with dedicated support for you and your family
24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
Make a difference with a paid day to volunteer in your community
Invest in your future with our company share purchase plan
Earn financial rewards when you refer a friend to join the team
Keep learning and growing with our training and development opportunities for everyone.
Life assurance with the option to increase cover
We\’re open to flexible working options – just ask
What you\’ll do day to day
Review and create reporting to assist with Lead Management at site, divisional and group level.
Assist with identifying training needs and support CRM Managers to improve agreed KPIs.
Assist with ensuring all our systems are updated with any changes to our data protection policy.
Help maintain data amendment requests within Divisional CRM Inboxes – be responsible for updating of customer details or opt out requests.
Work with the CRM Managers and IT, manage CRM customer database, including hygiene, auditing for accuracy and integration of new data elements.
Review the brand and Group 1 Customer Experience and Reputation scores sharing best practice and reporting with divisional and central teams
Support the CRM Managers with accurate reporting, analysis to help with the development of CRM Strategies for the Divisions/Group
Helpful skills and qualificationsDon\’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.
Experience using Keyloop Drive DMS (desirable not essential)
Experience using Dealerweb LMS (desirable not essential)
Experience in database hygiene, auditing for accuracy, cleansing and integration
Highly organized and demonstrably detail‐oriented.
Demonstrated ability to work in a fast‐paced, \”self‐starter\” environment
Ability to manage multiple work streams simultaneously
Team‐player with excellent relationship‐building and communication skills
Proficient in Excel and PowerPoint
Strong written and verbal communication skills
We value diversity and believe it strengthens our team. If you don\’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don\’t need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect – Integrity – Transparency – Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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CRM Executive employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive
✨Tip Number 1
Familiarise yourself with CRM systems, especially Keyloop Drive DMS and Dealerweb LMS. Even if you haven't used them before, understanding their functionalities can give you an edge in discussions during interviews.
✨Tip Number 2
Highlight your organisational skills and attention to detail in conversations. As a CRM Executive, these traits are crucial for managing data integrity and lead management effectively.
✨Tip Number 3
Prepare examples of how you've successfully worked in fast-paced environments or managed multiple projects simultaneously. This will demonstrate your ability to thrive in the dynamic setting at Group 1 Automotive.
✨Tip Number 4
Showcase your communication skills by engaging with current employees on platforms like LinkedIn. Building relationships can provide insights into the company culture and may even lead to referrals.
We think you need these skills to ace CRM Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the CRM Executive role. Focus on your organisational skills, attention to detail, and any experience with database management or customer relationship management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you can contribute to improving customer experiences and supporting CRM strategies.
Highlight Relevant Skills: In your application, emphasise your proficiency in Excel and PowerPoint, as well as your ability to manage multiple tasks. If you have experience with Keyloop Drive DMS or Dealerweb LMS, be sure to mention it, even if it's not essential.
Showcase Your Teamwork Abilities: Since the role requires excellent relationship-building skills, include examples of past teamwork experiences. Highlight how you’ve collaborated with others to achieve common goals, especially in fast-paced environments.
How to prepare for a job interview at Group 1 Automotive
✨Know Your CRM Basics
Familiarise yourself with the fundamentals of Customer Relationship Management. Understand how lead management works and be ready to discuss your experience with data integrity and customer databases, as these are key aspects of the role.
✨Showcase Your Organisational Skills
As a CRM Executive, being highly organised is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, demonstrating your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork and Communication
Highlight your relationship-building skills and your ability to work collaboratively. Be prepared to share instances where you effectively communicated with team members or stakeholders to achieve common goals.
✨Align with Company Values
Research Group 1 Automotive's core values: Respect, Integrity, Transparency, Teamwork, and Professionalism. Think of examples that reflect these values in your work ethic and approach, and be ready to discuss how you embody them.
