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For Companies At a Glance
- Tasks: Handle customer calls and emails, providing top-notch service and support.
- Company: Join Group 1 Automotive, a leading name in the automotive retail industry with over 7000 dedicated colleagues.
- Benefits: Enjoy 33 days of leave, exclusive discounts, flexible working options, and a company pension scheme.
- Why this job: Be part of a supportive culture that values growth, diversity, and community impact.
- Qualifications: Excellent communication skills and a passion for customer service are key; no need to tick every box!
- Other info: No cold-calling involved; just genuine customer interactions.
The predicted salary is between 28800 - 43200 £ per year.
Are you customer focused, self-motivated and looking for a new challenge? As a Sales & Customer Service Advisor with JLR, you will be part of an organisation that believes in investing in you and your future. Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
We provide excellent training & development as well as promote internal progression opportunities. Whilst the position is based at JLR Derby, you will have the excitement of working with multiple Brands in this role.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options just ask
What you’ll do day to day:
- Handling inbound & outbound telephone calls to existing customers across the multiple brands that we cover (No Cold-Calling)
- Responding to customer email enquiries
- Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
- Providing a high level of customer service which will allow you to build relationships with our customers to retain business
- Being organised and self-motivated to ensure targets and deadlines are met
- To up-sell additional Audi products
Helpful skills and qualifications:
- Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
- Be customer focused and passionate about their work
- Have the ability to prioritise their workload and multi-task
- Be IT literate with the ability to use multiple systems at once
- Confidently work independently and also as part of a team
- Have a keen eye for detail
- To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
- Ability to problem solve and think on their feet
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big:
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do: Respect, Integrity, Transparency, Teamwork, Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Contact Centre Advisor employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Familiarise yourself with the brands that JLR represents. Understanding their products and services will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios. This will prepare you to handle inquiries confidently and build rapport with customers during the interview process.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to think on your feet, a key skill for this position.
✨Tip Number 4
Research Group 1 Automotive's values and culture. Be ready to discuss how your personal values align with theirs, as cultural fit is crucial for success in this role.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Contact Centre Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific achievements that demonstrate your ability to meet targets and provide excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your customer-focused mindset and any relevant skills or experiences that make you a great fit for the position. Be sure to mention your ability to work independently and as part of a team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role in customer service.
How to prepare for a job interview at Group 1 Automotive
✨Showcase Your Customer Service Skills
As a Contact Centre Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your customer-focused approach and problem-solving skills.
✨Familiarise Yourself with the Brands
Since you'll be working with multiple brands, take some time to research them. Understanding their values and products will help you answer questions more effectively and show your enthusiasm for the role.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you can build rapport easily.
✨Emphasise Your Teamwork and Independence
The job requires both independent work and collaboration. Be ready to discuss situations where you've successfully worked as part of a team, as well as times when you've taken initiative on your own. This will highlight your versatility and adaptability.