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- Tasks: Greet customers, manage calls, and keep the showroom welcoming.
- Company: Join Group 1 Automotive, a global leader in the automotive industry.
- Benefits: Enjoy flexible hours, healthcare access, discounts, and enhanced holiday allowance.
- Why this job: Be part of a dynamic team focused on exceptional customer experiences and personal growth.
- Qualifications: Customer service experience, strong communication skills, and a friendly attitude are key.
- Other info: Diversity is valued; enthusiasm and a willingness to learn are encouraged.
The predicted salary is between 24000 - 36000 £ per year.
In this customer facing role you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment.
As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you:
- 24/7 online access to healthcare professionals
- Car purchasing and lease schemes
- Servicing, parts & accessory colleague discounts
- Enhanced holiday allowance with length of service
- Paid day off for your birthday
- Company share purchase plan
- Loan plans for colleagues, including toolbox and travel tickets
- Colleague referral payments
- Industry leading family friendly policies
- Numerous training, learning and development options to suit everyone
- Plus lots more
What you'll do day to day:
- Greet and welcome customers and visitors in a friendly and professional manner
- Accurately record calls & visits, and relay messages in timely manner
- Perform general administrative duties, such as managing emails and handling customer enquiries
- Manage customer waiting area and showroom, ensuring a clean and welcoming environment
- Provide support with additional tasks as required to ensure smooth business operations
Helpful skills and qualifications:
Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.
- Demonstrated experience in a customer service role, with the ability to consistently deliver a positive customer experience
- Strong communication and interpersonal skills, with a friendly and professional manner
- Proven ability to multitask and perform well under pressure
- Excellent organisational skills, with strong attention to detail
- IT literate with proficiency in Microsoft Office and the ability to quickly learn new systems
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big:
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do: Respect - Integrity - Transparency - Teamwork - Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Afternoon Receptionist in Dartford employer: Group 1 Automotive
Contact Detail:
Group 1 Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Afternoon Receptionist in Dartford
✨Tip Number 1
Familiarise yourself with the Volkswagen brand and its values. Understanding their mission and customer service approach will help you connect better with potential employers during your conversations.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you feel more confident when greeting customers and handling enquiries in a professional manner.
✨Tip Number 3
Visit the Dartford location if possible, and observe the reception area. Take note of how staff interact with customers and the overall atmosphere, which can give you valuable insights to discuss during your interview.
✨Tip Number 4
Network with current or former employees of Group 1 Automotive on platforms like LinkedIn. They can provide insider tips about the company culture and what they look for in a receptionist.
We think you need these skills to ace Afternoon Receptionist in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise your communication skills, organisational abilities, and any experience you have in a reception or administrative position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific skills that align with the job description, such as your ability to multitask and create a welcoming environment for customers.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, like IT literacy and proficiency in Microsoft Office. Provide examples of how you've used these skills in previous roles.
Show Your Personality: Since this is a customer-facing role, let your personality shine through in your application. Use a friendly tone and express your passion for delivering great customer experiences.
How to prepare for a job interview at Group 1 Automotive
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for customers. Be prepared to share specific examples from your past experiences where you delivered exceptional customer service. Highlight how you handled difficult situations and maintained a positive atmosphere.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. During the interview, practice clear and concise responses. You might also want to ask questions that show your interest in understanding the company's values and how they relate to customer interactions.
✨Emphasise Organisational Skills
The job requires excellent organisational skills. Be ready to discuss how you manage multiple tasks and prioritise effectively, especially in a busy environment. Consider sharing tools or methods you use to stay organised.
✨Align with Company Values
Group 1 Automotive values respect, integrity, transparency, teamwork, and professionalism. Familiarise yourself with these values and think about how you can demonstrate them in your responses. Showing that you align with their culture can set you apart from other candidates.
