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- Tasks: Engage with customers, manage vehicle repairs, and promote services in a friendly manner.
- Company: Join a global automotive group committed to exceptional customer experiences.
- Benefits: 33 days annual leave, retail discounts, pension scheme, and flexible working options.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for delivering great customer service.
- Other info: Diverse team culture with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Good, honest, rewarding work. In the heart of our aftersales department, our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family, including 24/7 access to healthcare professionals
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We're open to flexible working options, just ask
What you'll do day to day:
- Warmly welcome and engage customers in a friendly and professional manner throughout the day
- Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
- Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
- Actively promote additional services and repairs based on Technician recommendations
- Schedule vehicles for appointments in the workshop efficiently and accurately
- Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
- Maintain precise and up-to-date customer records within our systems for effective service management
Helpful Skills and Qualifications:
- Excellent communication skills, with the ability to engage effectively with customers and colleagues
- Demonstrated experience in delivering exceptional customer service
- Skilled at identifying customer needs and opportunities for upselling
- Excellent time management skills and the ability to work under pressure
- Previous experience in a target-driven role, demonstrating the ability to meet goals
- Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big. Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
- Respect
- Integrity
- Transparency
- Teamwork
- Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community, and even how we view each other in the team.
Service Advisor in Stratford-upon-Avon employer: Group 1 Automotive UK
Contact Detail:
Group 1 Automotive UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Stratford-upon-Avon
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Group 1 Automotive. Understanding their values like respect and teamwork will help you connect with the interviewers and show that you're a great fit.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the main point of contact for customers. Role-play common scenarios with a friend to boost your confidence and ensure you can engage effectively during the interview.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for a customer. This will demonstrate your commitment to delivering outstanding experiences, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at Group 1 Automotive. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to tailor your application to the Service Advisor role. Highlight your customer service experience and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to customer interactions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Group 1 Automotive UK
✨Know Your Stuff
Make sure you brush up on your knowledge about Mercedes-Benz and the services they offer. Familiarise yourself with common vehicle maintenance issues and how to communicate these effectively to customers. This will show that you're genuinely interested in the role and can engage with customers confidently.
✨Practice Your People Skills
As a Service Advisor, you'll be the face of the company for customers. Practise your communication skills by role-playing with a friend or family member. Focus on being friendly, professional, and clear when discussing vehicle repairs and services. This will help you feel more at ease during the actual interview.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues or upsold services. Be ready to share these stories during the interview to demonstrate your ability to handle challenges and meet targets, which is crucial for this role.
✨Align with Their Values
Familiarise yourself with the company's core values: Respect, Integrity, Transparency, Teamwork, and Professionalism. Prepare to discuss how you embody these values in your work. This alignment will show that you're not just a good fit for the role, but also for the company culture.
