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For Companies At a Glance
- Tasks: Engage with customers and manage their vehicle service experience.
- Company: Join Group 1 Automotive, a leading global automotive group with 114 UK dealerships.
- Benefits: Enjoy 33 days of leave, retail discounts, and flexible working options.
- Why this job: Be part of a supportive team focused on delivering exceptional customer experiences.
- Qualifications: Strong communication skills and a valid UK driving licence are essential.
- Other info: No need to love cars; just share our mission for outstanding service.
The predicted salary is between 24000 - 36000 £ per year.
OverviewService Advisor – JLR North London
Good, honest, rewarding work. It\’s how we\’re built. In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you\’ll broaden your experience across both sites and brands. And with the right support from us, you\’ll be able to progress as high as you can aim.
What we offer
Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
Save money every day with our exclusive retail discounts
Drive a great deal with discounts on new and used cars, plus servicing offers
Plan for the years ahead with our company pension scheme
Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
Commute for less with our cycle-to-work scheme
Prioritise your wellbeing with dedicated support for you and your family
24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
Make a difference with a paid day to volunteer in your community
Invest in your future with our company share purchase plan
Earn financial rewards when you refer a friend to join the team
Keep learning and growing with our training and development opportunities for everyone
Life assurance with the option to increase cover
We\’re open to flexible working options just ask
What you\’ll do day to day
Warmly welcome and engage customers in a friendly and professional manner throughout the day
Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
Schedule vehicles for appointments in the workshop efficiently and accurately
Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
Maintain precise and up-to-date customer records within our systems for effective service management
Helpful Skills And Qualifications
Excellent communication skills, with the ability to engage effectively with customers and colleagues
Demonstrated experience in delivering exceptional customer service
Skilled at identifying customer needs and opportunities for upselling
Excellent time management skills and the ability to work under pressure
Previous experience in a target driven role, demonstrating the ability to meet goals
Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don\’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7,000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. You don\’t need to love cars to work with us—just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do: Respect , Integrity , Transparency , Teamwork , Professionalism .
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Service Advisor employer: Group 1 Automotive UK
Contact Detail:
Group 1 Automotive UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by Audi Finchley Road. Understanding their offerings will help you engage customers more effectively and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to convey information clearly and empathetically is crucial for a Service Advisor role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research common customer concerns and questions related to vehicle maintenance and repairs. This knowledge will not only prepare you for customer interactions but also show your proactive approach during interviews.
✨Tip Number 4
Network with current or former employees of Group 1 Automotive. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Service Advisor position.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, communication skills, and any previous roles that demonstrate your ability to work under pressure. Use bullet points for clarity.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have delivered exceptional customer service in the past and how you can contribute to the team at Group 1 Automotive.
Highlight Your Soft Skills: Emphasise your excellent communication skills and ability to engage with customers effectively. Provide examples of how you've identified customer needs and successfully upsold services in previous roles.
How to prepare for a job interview at Group 1 Automotive UK
✨Showcase Your Communication Skills
As a Service Advisor, excellent communication is key. Be prepared to demonstrate your ability to engage with customers and colleagues effectively. Use examples from past experiences where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by Group 1 Automotive, especially those related to Audi. Highlight any relevant training or experience you have that showcases your understanding of automotive services and repairs.
✨Emphasise Customer-Centric Approach
Group 1 Automotive values outstanding customer experiences. Prepare to discuss how you identify customer needs and promote additional services. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of scenarios where you had to manage multiple tasks or handle difficult customers, and be ready to explain how you navigated those situations.
