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For Companies At a Glance
- Tasks: Engage with customers, manage vehicle repairs, and promote services in a friendly manner.
- Company: Join Group 1 Automotive, a leading global automotive group with over 7000 dedicated colleagues.
- Benefits: Enjoy 33 days of leave, exclusive discounts, flexible working, and a company pension scheme.
- Why this job: Be part of a supportive team focused on delivering exceptional customer experiences and personal growth.
- Qualifications: Excellent communication skills and a full UK driving licence are essential; experience is a plus.
- Other info: Diversity is valued; enthusiasm and a willingness to learn are key to your success here.
The predicted salary is between 24000 - 36000 £ per year.
In the heart of our aftersales department, our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What We Can Offer You
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
- 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options - just ask
What You’ll Do Day To Day
- Warmly welcome and engage customers in a friendly and professional manner throughout the day
- Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
- Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
- Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
- Schedule vehicles for appointments in the workshop efficiently and accurately
- Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
- Maintain precise and up-to-date customer records within our systems for effective service management
Helpful Skills And Qualifications
- Excellent communication skills, with the ability to engage effectively with customers and colleagues
- Demonstrated experience in delivering exceptional customer service
- Skilled at identifying customer needs and opportunities for upselling
- Excellent time management skills and the ability to work under pressure
- Previous experience in a target driven role, demonstrating the ability to meet goals
- Must hold a full UK driving licence
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do: Respect, Integrity, Transparency, Teamwork, Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Service Advisor employer: Group 1 Automotive UK
Contact Detail:
Group 1 Automotive UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Toyota's brand values and customer service philosophy. Understanding their commitment to outstanding experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for the customer interactions you'll face as a Service Advisor, showcasing your ability to connect and build trust.
✨Tip Number 3
Research common vehicle maintenance and repair services. Being knowledgeable about what customers might need will not only impress during your interview but also demonstrate your proactive approach to the role.
✨Tip Number 4
Network with current or former employees of Group 1 Automotive. They can provide valuable insights into the company culture and expectations, helping you tailor your approach when applying through our website.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention specific examples from your past experiences that demonstrate your skills in engaging with customers and managing their needs.
Highlight Relevant Experience: In your CV, focus on previous roles where you provided exceptional customer service or worked in a target-driven environment. Use quantifiable achievements to illustrate your success in similar positions.
Show Enthusiasm for Learning: Express your eagerness to learn and grow within the company. Mention any relevant training or development opportunities you have pursued in the past, and how you plan to continue enhancing your skills as a Service Advisor.
How to prepare for a job interview at Group 1 Automotive UK
✨Showcase Your Communication Skills
As a Service Advisor, excellent communication is key. Be prepared to demonstrate your ability to engage with customers and colleagues effectively. Use examples from your past experiences where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Product Knowledge
Familiarise yourself with Toyota's products and services before the interview. Showing that you have done your homework will impress the interviewers and highlight your commitment to delivering outstanding customer experiences.
✨Highlight Your Customer Service Experience
Prepare to discuss specific instances where you went above and beyond for a customer. This role is all about creating trusted experiences, so sharing relevant stories will help illustrate your capability in this area.
✨Emphasise Teamwork and Professionalism
Group 1 Automotive values teamwork and professionalism highly. Be ready to talk about how you have worked collaboratively in previous roles and how you embody these values in your work ethic.
