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- Tasks: Become a Product Genius, guiding customers through their car-buying journey with expert knowledge.
- Company: Join Group 1 Automotive, a leading name in the UK automotive retail industry with over 7000 dedicated colleagues.
- Benefits: Enjoy 33 days of leave, exclusive discounts, flexible working options, and a company pension scheme.
- Why this job: Be part of a dynamic team focused on exceptional customer experiences and personal growth opportunities.
- Qualifications: A passion for cars, great communication skills, and a full UK driving licence are essential.
- Other info: No need to tick every box; enthusiasm and a willingness to learn are what we value most.
The predicted salary is between 28800 - 42000 £ per year.
At Group1 BMW Borehamwood, you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and helping our customers make the right choice both in person and digitally about their new car. This exciting role will be a great fit for someone who delivers exceptional customer service and who is full of exciting new ideas about how to create the best customer experience.
In addition to in-branch training, you will also become certified by the BMW Academy which means we are looking for someone keen to develop their knowledge and an ability to structure their own learning to support this.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
- Make a difference with a paid day to volunteer in your community
- Invest in your future with our company share purchase plan
- Earn financial rewards when you refer a friend to join the team
- Keep learning and growing with our training and development opportunities for everyone
- Life assurance with the option to increase cover
- We’re open to flexible working options – just ask
What you’ll do day to day:
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Keep all dealership staff up to date with the latest information on products to ensure they have a high level of understanding
- Supporting the Sales department and delivering excellent customer experience
- Plan, coordinate, and deliver brilliant test-drive experiences with our Group1 customers, giving them full insight into the requested vehicle during the appointment
- Learn about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
- Support marketing activity by taking imagery of vehicles and utilising digital and social media platforms for promotion
- Assist with customer handovers by demonstrating and setting them up with all the fantastic new features of their new vehicle
Helpful skills and qualifications:
- You’ll be a confident and engaging communicator who understands that a positive attitude gets great results and is able to put people at ease
- A passion for automotive technology and keen to keep up to date with latest innovations and trends
- Willingness to go the extra mile
- A full UK driving licence
- Competent IT skills
- As happy working on your own initiative as you are in a team
- Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
- Capable of maintaining a methodical and logical approach, particularly during busy periods
- Excellent communication and customer service skills
- Exceptional time management skills and the ability to thrive under pressure
- Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big:
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values:
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do: Respect - Integrity - Transparency - Teamwork – Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
Product Genius employer: Group 1 Automotive UK
Contact Detail:
Group 1 Automotive UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Genius
✨Tip Number 1
Familiarise yourself with BMW's latest models and technologies. Being knowledgeable about the products will not only boost your confidence but also impress the hiring team during any interactions.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond for a customer, as this role heavily focuses on enhancing the customer experience.
✨Tip Number 3
Engage with Group 1 Automotive's social media platforms. This will give you insights into their culture and values, allowing you to tailor your approach and demonstrate your enthusiasm for the brand.
✨Tip Number 4
Network with current employees or attend events related to the automotive industry. Building connections can provide you with valuable information about the company and potentially give you an edge in the application process.
We think you need these skills to ace Product Genius
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Product Genius. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and qualifications mentioned in the job description. Emphasise your communication skills, IT proficiency, and passion for automotive technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered exceptional customer experiences in the past.
Showcase Your Learning Mindset: Since the role involves continuous learning, mention any relevant courses or certifications you've completed. Express your eagerness to develop your knowledge further, especially through the BMW Academy.
How to prepare for a job interview at Group 1 Automotive UK
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples of how you've gone the extra mile in previous roles to enhance customer experiences, as this aligns perfectly with the Product Genius role.
✨Demonstrate Your Knowledge of Automotive Technology
Familiarise yourself with the latest trends and innovations in automotive technology. Be prepared to discuss how these advancements can improve customer experiences and how you would communicate this knowledge to customers.
✨Prepare for Practical Scenarios
Think about how you would handle specific situations, such as a customer unsure about which car to choose. Practising your responses to potential scenarios will help you demonstrate your problem-solving skills and customer-centric approach.
✨Emphasise Your Teamwork Skills
Since the role involves working closely with the sales department and other staff, highlight your ability to collaborate effectively. Share examples of successful teamwork from your past experiences to show that you can contribute positively to the dealership environment.
