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- Tasks: Lead a team to enhance customer service and handle escalated queries.
- Company: Top automotive services provider in the UK with a focus on quality.
- Benefits: Competitive salary, 33 days annual leave, and training opportunities.
- Why this job: Make a real difference in customer experience while leading a dynamic team.
- Qualifications: Strong communication skills and experience in contact centre leadership.
- Other info: Join a supportive environment with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading automotive services provider in the UK seeks a Contact Centre Team Leader to enhance customer service quality. This role involves coaching and motivating a team of advisors, handling escalated queries, and ensuring high service standards.
The ideal candidate should have strong communication skills and a customer-focused mindset, with experience in leading teams within a contact center.
Competitive salary and benefits are offered, including 33 days of annual leave and training opportunities.
Customer Experience Lead – Multichannel Contact Centre employer: Group 1 Automotive UK
Contact Detail:
Group 1 Automotive UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Lead – Multichannel Contact Centre
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry or contact centre space. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer experience roles and practice your answers. We want you to shine when discussing how you've motivated teams and handled escalated queries.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to highlight them during your conversations. It’s all about proving you’re the best fit for enhancing customer service quality.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Customer Experience Lead role!
We think you need these skills to ace Customer Experience Lead – Multichannel Contact Centre
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your customer-focused mindset. We want to see how you've gone above and beyond to enhance customer experiences in your previous roles.
Highlight Leadership Experience: Since this role involves leading a team, it's crucial to showcase any experience you have in coaching or motivating others. We love to see examples of how you've successfully managed teams in a contact centre environment.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you the best fit for the role!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Group 1 Automotive UK
✨Know the Company Inside Out
Before your interview, make sure you research the automotive services provider thoroughly. Understand their values, mission, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Experience Lead, you'll need to demonstrate your ability to coach and motivate a team. Prepare specific examples from your past experiences where you've successfully led a team or handled escalated queries. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Customer-Focused Mindset
Highlight your commitment to customer service during the interview. Be ready to discuss how you've improved service quality in previous roles and how you plan to maintain high standards in this position. Share anecdotes that illustrate your dedication to enhancing the customer experience.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
