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- Tasks: Be the go-to person for customer communication during vehicle maintenance and repairs.
- Company: Join a global automotive group known for its honest and rewarding work culture.
- Benefits: Enjoy 33 days of leave, exclusive discounts, and a supportive pension scheme.
- Why this job: Gain valuable experience, progress your career, and enjoy a family-friendly work environment.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Access 24/7 healthcare support for you and your family.
The predicted salary is between 28800 - 43200 £ per year.
In the heart of our aftersales department, our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you:
- Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
- Save money every day with our exclusive retail discounts
- Drive a great deal with discounts on new and used cars, plus servicing offers
- Plan for the years ahead with our company pension scheme
- Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
- Commute for less with our cycle-to-work scheme
- Prioritise your wellbeing with dedicated support for you and your family
Service Advisor employer: Group 1 Automotive Careers
Contact Detail:
Group 1 Automotive Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the specific brands and services offered by MB Warrington. Understanding their products and customer service philosophy will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills, as being a Service Advisor requires clear and effective interaction with customers. Role-play scenarios with friends or family to build confidence in handling customer inquiries and concerns.
✨Tip Number 3
Network with current or former employees of MB Warrington on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your commitment to customer service by preparing examples from your past experiences where you went above and beyond for a customer. This will showcase your dedication and suitability for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, communication skills, and any automotive knowledge. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work as a Service Advisor at this particular company and how you can contribute to their commitment to outstanding customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Group 1 Automotive Careers
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their commitment to customer service and the automotive industry will help you align your answers with what they are looking for.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively. Use examples from past experiences where you successfully handled customer inquiries or resolved issues.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer. Practising your responses can help you feel more confident during the interview.
✨Highlight Your Teamwork Experience
Since you'll be working closely with other departments, emphasise your ability to work as part of a team. Share specific examples of how you've collaborated with others to achieve a common goal in previous roles.
