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For Companies At a Glance
- Tasks: Be the go-to person for customer communication during vehicle maintenance and repairs.
- Company: Join a global automotive group known for honest and rewarding work.
- Benefits: Enjoy healthcare access, discounts, enhanced holidays, and more perks.
- Why this job: Gain valuable experience and grow your career in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Opportunities for training and development to help you reach your goals.
The predicted salary is between 30000 - 42000 £ per year.
In the heart of our aftersales department, our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.
As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you:
- 24/7 online access to healthcare professionals
- Car purchasing and lease schemes
- Servicing, parts & accessory colleague discounts
- Enhanced holiday allowance with length of service
- Paid day off for your birthday
- Company share purchase plan
- Loan plans for colleagues, including toolbox and travel tickets
- Colleague referral payments
- Industry leading family friendly policies
- Numerous training, learning and development options to suit everyone
- Plus lots more
Service Advisor employer: Group 1 Automotive Careers
Contact Detail:
Group 1 Automotive Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Volkswagen's brand values and customer service standards. Understanding their commitment to quality and customer satisfaction will help you align your approach during interviews.
✨Tip Number 2
Prepare to discuss your previous experience in customer service, especially in automotive or retail environments. Highlight specific examples where you successfully resolved customer issues or improved their experience.
✨Tip Number 3
Showcase your communication skills by practising how you would explain technical information to customers in a clear and friendly manner. This is crucial for a Service Advisor role.
✨Tip Number 4
Research common challenges faced by Service Advisors in the automotive industry. Being prepared to discuss how you would handle these situations can set you apart from other candidates.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Service Advisor at Volkswagen Lowestoft. Highlight your customer service skills and experience in your application, as these are crucial for the role.
Tailor Your CV: Make sure your CV reflects relevant experience in customer communication and automotive knowledge. Use specific examples that demonstrate your ability to handle customer queries and manage service processes effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention why you want to work for Volkswagen and how you align with their values.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Group 1 Automotive Careers
✨Know the Brand
Familiarise yourself with Volkswagen's values and mission. Understanding their commitment to customer service and quality will help you align your answers with what they stand for.
✨Showcase Communication Skills
As a Service Advisor, you'll be the main point of contact for customers. Prepare examples that demonstrate your ability to communicate effectively, handle queries, and resolve issues.
✨Highlight Customer Experience
Be ready to discuss your previous experiences in customer service. Share specific instances where you went above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
