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- Tasks: Join our team as a Sales & Service Technician, focusing on customer relationships and service.
- Company: Groundworks is North America's leading foundation repair and water management company.
- Benefits: Enjoy base pay plus commission, a company vehicle, and comprehensive health benefits.
- Why this job: Be part of a mission-driven team with growth opportunities and a supportive culture.
- Qualifications: Sales experience preferred but not required; valid driver's license needed.
- Other info: Work full-time with no cold-calling and receive advanced leadership training.
The predicted salary is between 72000 - 84000 £ per year.
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Groundworks is seeking talented Sales & Service Technician to join their team in the Manchester, NHarea!
The Sales & Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.
Why you should join our Service Team
Base Pay + Commission with NO CAP on earnings
Average annual earnings $120,000
Company Vehicle and Gas Card provided
Full-time nonseasonal work
Pre-qualified, high-quality appointments, no cold-callingrequired!
Advanced leadership training opportunities from a promote from within led culture
Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, PTO after applicable waiting periods
Equity in North America’s LeadingFoundation Repair and Water Management Company
Job Responsibilities
Execute appointments scheduled with customers
Travel to customers\’ home based on assigned appointments
Build long-term relationships with customers and professionally represent the company
Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
Perform annual customer maintenance visits, examining work previously completed
Perform reactive service appointments, diagnose, and fix any issues
Install additional products purchased by the customer as necessary
Adhere to safety regulations and procedures when carrying out responsibilities
Examine solutions installed by the company and determine potential warranty or non-warranty work
Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
Other duties as assigned
Qualifications
1 or more years of proven sales experience preferred but not required
High school diploma or GED or equivalent experience
A valid, non-restrictive Driver\’s License is required
Requirements
Full-time
Remote & Onsite: Reporting into and working remotely of Branch location
Servicing area within territory
Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as aTop Workplaces USAcompany and offering employee ownership foreveryone, we\’re building something that just can\’t be replicated. And we\’re on a mission to change an industry like never before!
We\’re unique here at Groundworks. We are all connected through the same vision, mission, and values, and we arestronger together. We\’re proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.
Whencustomerschoose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.
When youchoose Groundworks, you\’ll join thousands of Tribemates who are making history.
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Sales & Service Technician employer: Groundworks
Contact Detail:
Groundworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Technician
✨Tip Number 1
Familiarise yourself with Groundworks' services and products. Understanding the foundation repair and water management solutions they offer will help you engage confidently with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Groundworks. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Sales & Service Technician role.
✨Tip Number 3
Prepare to discuss your customer service skills and any relevant sales experience. Even if you don't have direct sales experience, think of examples where you've successfully built relationships or solved problems for customers.
✨Tip Number 4
Show enthusiasm for the company's mission and values. Groundworks prides itself on its strong culture and community, so expressing genuine interest in their vision can set you apart from other candidates.
We think you need these skills to ace Sales & Service Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Sales & Service Technician position. Understand the responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience, especially any sales or customer service roles you've held. Emphasise skills that align with the job, such as relationship building and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to join Groundworks and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Groundworks
✨Know the Company Inside Out
Before your interview, make sure to research Groundworks thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Demonstrate Your Customer Service Skills
As a Sales & Service Technician, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships. This will highlight your ability to represent the company professionally.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you approach diagnosing and fixing issues. Groundworks values technicians who can think on their feet, so prepare to share specific instances where you've identified problems and implemented effective solutions.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that reflect your interest in the role and the company. Inquire about the training process, team dynamics, or future growth opportunities within Groundworks. This shows that you're serious about your potential future with them.
