At a Glance
- Tasks: Support vital services by managing referrals and coordinating client appointments.
- Company: Join Groundwork, a friendly team dedicated to improving community wellbeing.
- Benefits: Full training provided, inclusive workplace, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Empower residents to access support and improve their lives in a meaningful way.
- Qualifications: Organised, empathetic, and a great communicator; experience in support roles is a plus.
The predicted salary is between 30000 - 42000 € per year.
Role Overview
We\'re looking for an organised, proactive and people-focused Project Support Officer to join our friendly team at Groundwork. This is an exciting opportunity to play a key role in supporting two of our vital services - Healthier & Wealthier (H&W) and General Information, Advice & Guidance (IAG) - helping residents across County Durham to access the support they need to improve their wellbeing and financial resilience. As the first point of contact for enquiries, you\'ll manage incoming referrals, coordinate appointments, and help clients access the most suitable support. Using a friendly and professional approach, you\'ll empower people to make informed choices and connect them with the right advice or partner organisation. You\'ll also provide essential administrative and operational support to our advisers and help keep our projects running smoothly day to day.
What we\'re looking for
- Organised and proactive - able to manage multiple tasks and priorities efficiently.
- A great communicator - confident handling enquiries from clients, partners, and colleagues.
- Empathetic and professional - able to support clients with sensitivity and discretion.
- Detail-oriented - confident maintaining accurate records and managing information securely.
- Tech-savvy - comfortable using Microsoft Office and digital tools to manage workflows and data.
- Team-oriented - enjoys working collaboratively and contributing to shared goals.
Experience in an advice, community, or support service environment is desirable but not essential - full training will be provided.
Disability Confidence
As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
Safeguarding Commitment
We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk.
Project Support Officer in Newton Aycliffe employer: Groundwork
At Groundwork, we pride ourselves on being an excellent employer that values teamwork, empathy, and community impact. Our supportive work culture fosters personal and professional growth, offering comprehensive training and development opportunities for our staff. Located in County Durham, we provide a meaningful role where you can make a real difference in the lives of residents, all while enjoying a collaborative and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Project Support Officer in Newton Aycliffe
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Project Support Officer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how your skills match what they're looking for, especially around organisation and communication. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Check out our website for the latest job openings. Applying directly through us not only shows your interest but also gives you a better chance of landing that interview. Let’s get you that Project Support Officer position!
We think you need these skills to ace Project Support Officer in Newton Aycliffe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Project Support Officer role. Highlight your organisational skills and any experience you have in support services, even if it's just volunteering or coursework.
Showcase Your Communication Skills:Since you'll be the first point of contact, it's crucial to demonstrate your communication abilities. Use clear and friendly language in your application to reflect how you'd interact with clients and colleagues.
Emphasise Empathy and Professionalism:In your application, share examples that showcase your empathetic approach. Whether it’s a past job or a personal experience, showing that you can handle sensitive situations with care will set you apart.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Groundwork
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Project Support Officer role. Familiarise yourself with the key responsibilities, especially around managing referrals and coordinating appointments. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
As a great communicator, you'll need to handle enquiries confidently. Prepare examples of how you've effectively communicated in previous roles, especially in situations where you had to support clients or colleagues. This will highlight your ability to connect with people and provide the right support.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Think of specific instances where you've successfully managed multiple tasks or priorities. Share these examples during your interview to show that you can keep projects running smoothly and efficiently.
✨Emphasise Your Empathy and Professionalism
Since you'll be working closely with clients, it's important to convey your empathetic approach. Prepare to discuss how you've handled sensitive situations in the past, ensuring you maintain professionalism while supporting others. This will reassure the interviewers that you're the right fit for their team.
