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- Tasks: Engage with customers to promote our Water Efficiency Programme and book appointments.
- Company: Join Groundwork South, a passionate organisation transforming communities across the south of England.
- Benefits: Enjoy a competitive salary, generous holiday, health plans, and family-friendly policies.
- Why this job: Make a real impact on the environment while building relationships and achieving targets.
- Qualifications: Confident communicator with strong organisational skills and a proactive attitude.
- Other info: Be part of a creative team with excellent growth opportunities in a friendly environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We are seeking a motivated and enthusiastic Call Centre Agent to play a key role in delivering our Water Efficiency Programme. This is an exciting opportunity to contribute to tackling one of the most pressing environmental challenges in the UK. We are looking for someone who is confident and clear in communication, especially over the phone and by email. You must be organised and proactive in engaging with customers and promoting the programme benefits.
Responsibilities
- Contact commercial customers via telephone and email to promote the programme.
- Generate and book appointments for our water efficiency teams.
- Provide clear and positive communication to encourage participation.
- Support the wider programme, which includes offering on-site advice, installing free water-saving devices, and carrying out minor plumbing repairs.
- This role is ideal for someone who enjoys building relationships, is target-driven, and wants to make a tangible impact on the environment.
Benefits
- A competitive salary
- Generous holiday entitlement of 25 days per annum plus public holidays
- Health Cash Plan and 24-hour Healthline
- Employee Assistance Programme – including mental health helpline and face to face counselling.
- Salary sacrifice schemes including cycle to work and pension contributions.
- Family friendly policies to support work/life balance with time off in lieu for out of hours activities
- Business travel expenses
We are a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.
Groundwork South
Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people\\\’s prospects, and promote greener living and working. We are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.
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Call Centre Agent employer: Groundwork
Contact Detail:
Groundwork Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Groundwork South. Understand their mission and values, especially around environmental issues. This will help you connect with them and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since this role is all about clear communication over the phone, try role-playing with a friend or family member. Get comfortable with promoting the programme benefits and answering questions confidently.
✨Tip Number 3
Show your enthusiasm! When you’re speaking with potential employers, let your passion for water efficiency and environmental issues shine through. Share any relevant experiences or projects that demonstrate your commitment to these causes.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure it gets noticed. Plus, you’ll find more tips and resources there to help you ace the process!
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the impact you want to make.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Call Centre Agent role. Mention specific examples of your communication skills and any relevant experience in customer engagement.
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Groundwork
✨Know the Programme Inside Out
Before your interview, make sure you understand the Water Efficiency Programme thoroughly. Familiarise yourself with its goals and benefits, as well as any recent projects or successes. This will not only show your enthusiasm but also help you answer questions confidently.
✨Practice Clear Communication
Since the role involves a lot of phone and email communication, practice articulating your thoughts clearly. You could do this by role-playing with a friend or recording yourself. Focus on being concise and positive, as this will reflect your ability to engage effectively with customers.
✨Show Your Organisational Skills
Prepare examples that demonstrate your organisational skills. Think about times when you successfully managed multiple tasks or appointments. Being able to showcase your proactive approach will be key in convincing them that you're the right fit for the role.
✨Highlight Your Passion for the Environment
Make sure to express your genuine interest in environmental issues during the interview. Share any personal experiences or initiatives you've been involved in that relate to sustainability. This will resonate with the company's mission and show that you're aligned with their values.
