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- Tasks: Lead a water efficiency programme, ensuring high performance and customer satisfaction.
- Company: Join Groundwork South, a passionate organisation transforming communities for over 25 years.
- Benefits: Enjoy a competitive salary, generous holidays, health plans, and family-friendly policies.
- Other info: Opportunities for growth in a creative and supportive work environment.
- Why this job: Make a real environmental impact while developing your career in a dynamic team.
- Qualifications: Strong relationship management skills and a passion for water conservation.
The predicted salary is between 33000 - 37000 £ per year.
This is a high-impact role at the heart of delivering a major domestic and non-household water efficiency programme for Affinity Water.
As Account Manager, you will act as the critical interface between client, operations, and customers – ensuring that delivery is not only compliant, but high-performing, customer-focused, and continuously improving. You will take ownership of performance against contractual KPIs, lead communication and reporting, and drive a culture of quality, accountability, and innovation across the programme.
This is an opportunity to shape how a large-scale environmental service is delivered on the ground – improving water efficiency, enhancing customer experience, and directly contributing to regulatory and environmental outcomes. This role would suit someone who thrives in a fast-paced, delivery-focused environment and enjoys taking ownership of both performance and relationships.
You'll be confident managing senior client relationships while also getting into the detail of delivery, enjoy working with data and using it to drive performance and improvement, be highly organised, proactive, and comfortable managing multiple priorities and take pride in delivering a high-quality customer experience. You’ll have a passion for water saving and be motivated by making a tangible environmental and social impact in this really important area of Groundwork's work.
In return we offer you:
- A competitive salary
- Generous holiday entitlement of 25 days per annum plus public holidays
- Health Cash Plan and 24-hour Healthline
- Employee Assistance Programme - including mental health helpline and face to face counselling.
- Salary sacrifice schemes including cycle to work and pension contributions
- Family friendly policies to support work/life balance with time off in lieu for out of hours activities
- Business travel expenses
We are a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.
Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.
We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.
Closing date for applications: 31st May 2026
Interview date: W/C 8th June 2026
Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Groundwork South is an equal opportunities employer and welcomes applications from all members of the community. No agencies please.
Locations
Affinity Water Account Manager in Dartford, Hatfield, Kent employer: Groundwork South
Contact Detail:
Groundwork South Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Affinity Water Account Manager in Dartford, Hatfield, Kent
✨Tip Number 1
Network like a pro! Reach out to people in the water efficiency sector or those who work at Affinity Water. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Affinity Water’s projects and values, and think about how your experience aligns with their mission. Show them you’re not just another candidate, but someone who truly cares about making a difference.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your passion for water saving and how you can drive performance and improvement. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and contributing to the important work we do at Groundwork South.
We think you need these skills to ace Affinity Water Account Manager in Dartford, Hatfield, Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Affinity Water Account Manager role. Highlight your experience in managing client relationships and driving performance, as these are key aspects of the job.
Show Your Passion: Let your enthusiasm for water efficiency and environmental impact shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to data management and customer service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role there.
How to prepare for a job interview at Groundwork South
✨Know Your Water Efficiency Stuff
Make sure you brush up on the latest trends and regulations in water efficiency. Familiarise yourself with Affinity Water's initiatives and how they impact both domestic and non-household customers. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about specific situations where you improved communication or resolved issues. This role is all about being the interface between clients and operations, so demonstrating your experience here is key.
✨Data-Driven Decision Making
Since the role involves using data to drive performance, be ready to discuss how you've used data in previous roles. Bring examples of how you've analysed data to improve outcomes or efficiencies. This will highlight your analytical skills and your ability to make informed decisions.
✨Emphasise Your Passion for Environmental Impact
Affinity Water is looking for someone who cares about making a difference. Be prepared to talk about why water saving matters to you and how you can contribute to their mission. Sharing personal stories or experiences related to environmental initiatives can really resonate with the interviewers.