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- Tasks: Lead a dynamic team to engage customers for water efficiency services across London and the South.
- Company: Join Groundwork South, a charity dedicated to transforming communities and promoting sustainable living.
- Benefits: Enjoy a competitive salary, generous holidays, health plans, and family-friendly policies.
- Why this job: Be part of a creative team making a real impact on communities and the environment.
- Qualifications: No specific qualifications required; just bring your passion for customer engagement and teamwork.
- Other info: This role offers growth opportunities in a supportive and enthusiastic work environment.
The predicted salary is between 24000 - 36000 £ per year.
Location: Dartford, DA2 6NX
Contract: Fixed Term Contract – March 2026
Salary: Circa £32k per annum
Hours: 37.5 hours per week
Groundwork South is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper. The position of Customer Engagement Manager (CEM) is an exciting opportunity to work in a key role in the delivery of our Water Efficiency Programme.
Summary of role: The Customer Engagement Manager plays a pivotal role within the Groundwork Water Efficiency management team, taking the lead on generating appointments for our domestic and non-household water efficiency services delivered on behalf of various water companies across London and the South of England. This position is responsible for overseeing high-quality outbound and inbound customer engagement activities, as well as other promotional efforts, to secure work for our field-based teams of water efficiency advisors and plumbers. You will manage the day-to-day operations of a large customer engagement team, working closely with three Customer Engagement Team Leaders to ensure performance targets are consistently met each week.
In return we offer you:
- A competitive salary
- Generous holiday entitlement of 25 days per annum plus public holidays
- Health Cash Plan and 24-hour Healthline
- Employee Assistance Programme - including mental health helpline and face to face counselling.
- Salary sacrifices schemes including cycle to work and pension contributions
- Family friendly policies to support work/life balance with time off in lieu for out of hours activities
- Business travel expenses
We are a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.
Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working. We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.
Closing date for applications: 22nd June 2025
Interview date: 27th June 2025
Interested? If you would like to apply and find out more about this position, please click the apply button to be directed to our website. Appointment to this role is subject to an enhanced records check through the Disclosure and Barring Service (DBS). Groundwork South is an equal opportunities employer and welcomes applications from all members of the community. No agencies please.
Customer Engagement Manager employer: Groundwork South
Contact Detail:
Groundwork South Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager
✨Tip Number 1
Familiarise yourself with Groundwork South's mission and values. Understanding their commitment to social and environmental regeneration will help you align your responses during interviews and demonstrate your passion for their work.
✨Tip Number 2
Highlight any previous experience in customer engagement or team management. Be prepared to discuss specific examples of how you've successfully led teams or improved customer interactions, as this role heavily focuses on managing a customer engagement team.
✨Tip Number 3
Research the Water Efficiency Programme and its impact on communities. Being knowledgeable about the programme will not only impress the interviewers but also show that you're genuinely interested in the role and its responsibilities.
✨Tip Number 4
Prepare questions that reflect your understanding of the challenges faced by the Customer Engagement Manager. This could include inquiries about performance targets or strategies for engaging diverse customer bases, showcasing your proactive approach to the role.
We think you need these skills to ace Customer Engagement Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Customer Engagement Manager position. Tailor your application to highlight relevant experience in customer engagement and team management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer engagement, leadership, and any relevant projects. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet performance targets.
Write a Strong Cover Letter: Your cover letter should express your passion for social and environmental regeneration. Highlight specific experiences that align with Groundwork South's mission and how you can contribute to their Water Efficiency Programme.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Groundwork South
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Engagement Manager. Familiarise yourself with the Water Efficiency Programme and how it impacts communities. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Leadership Skills
As this role involves managing a large customer engagement team, be prepared to discuss your leadership experience. Share specific examples of how you've motivated teams, met performance targets, and handled challenges in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer engagement strategies. Think about past experiences where you successfully engaged customers or improved service delivery, and be ready to share those stories.
✨Align with Their Values
Groundwork South is passionate about social and environmental regeneration. Research their mission and values, and be prepared to discuss how your personal values align with theirs. This will show your genuine interest in the organisation and its goals.
