At a Glance
- Tasks: Lead a water efficiency programme, ensuring high performance and customer satisfaction.
- Company: Join Groundwork South, a passionate organisation transforming communities for over 25 years.
- Benefits: Enjoy a competitive salary, generous holidays, health plans, and family-friendly policies.
- Other info: Dynamic role with opportunities for growth and a focus on community transformation.
- Why this job: Make a real environmental impact while developing your career in a supportive team.
- Qualifications: Experience in managing client relationships and a passion for water saving.
This is a high-impact role at the heart of delivering a major domestic and non-household water efficiency programme for Affinity Water.
Operational Area: Water Efficiency Team
Reference: AWAM05
Contract: Fixed Term Contract – 31st March 2027
Hours: Full-time, 37.5 hours per week
Salary: Circa £35,000
Location: Affinity Water Hub (Hatfield 2 days), Groundwork offices in Waterloo or Dartford (1 day), 2 days remote
Role Overview
As Account Manager, you will act as the critical interface between client, operations, and customers – ensuring that delivery is not only compliant, but high-performing, customer-focused, and continuously improving. You will take ownership of performance against contractual KPIs, lead communication and reporting, and drive a culture of quality, accountability, and innovation across the programme.
This is an opportunity to shape how a large-scale environmental service is delivered on the ground – improving water efficiency, enhancing customer experience, and directly contributing to regulatory and environmental outcomes.
This role would suit someone who thrives in a fast-paced, delivery-focused environment and enjoys taking ownership of both performance and relationships. You'll be confident managing senior client relationships while also getting into the detail of delivery, enjoy working with data and using it to drive performance and improvement, be highly organised, proactive, and comfortable managing multiple priorities and take pride in delivering a high-quality customer experience. You’ll have a passion for water saving and be motivated by making a tangible environmental and social impact in this really important area of Groundwork's work.
In return we offer you:
- A competitive salary
- Generous holiday entitlement of 25 days per annum plus public holidays
- Health Cash Plan and 24-hour Healthline
- Employee Assistance Programme - including mental health helpline and face to face counselling.
- Salary sacrifice schemes including cycle to work and pension contributions
- Family friendly policies to support work/life balance with time off in lieu for out of hours activities
- Business travel expenses
We are a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.
Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.
We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.
Closing date for applications: 31st May 2026
Interview date: W/C 8th June 2026
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.
Affinity Water Account Manager employer: Groundwork South
Affinity Water is an exceptional employer, offering a dynamic work environment where you can make a meaningful impact on water efficiency and community well-being. With a competitive salary, generous holiday entitlement, and a strong commitment to employee growth, you will thrive in a culture that values innovation and accountability. Join our passionate team at the Affinity Water Hub in Hatfield, where your contributions will directly enhance customer experiences and promote sustainable living.
StudySmarter Expert Advice🤫
We think this is how you could land Affinity Water Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the water efficiency sector, especially those connected to Affinity Water. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Affinity Water's recent projects and their impact on communities. This shows you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Showcase your passion for water saving! During interviews, share personal stories or experiences that highlight your commitment to environmental issues. It’s all about making that emotional connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about us and what we stand for.
We think you need these skills to ace Affinity Water Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Affinity Water Account Manager role. Highlight your experience in managing client relationships and driving performance, as these are key aspects of the job.
Show Your Passion:Let us see your enthusiasm for water efficiency and environmental impact. Share any relevant projects or experiences that demonstrate your commitment to making a difference in this area.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’re a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Groundwork South
✨Know Your Stuff
Make sure you understand Affinity Water's mission and the specifics of their water efficiency programme. Familiarise yourself with their recent projects and how they impact the community. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Relationship Skills
As an Account Manager, you'll be managing senior client relationships. Prepare examples from your past where you've successfully built and maintained relationships, especially in a fast-paced environment. Highlight your communication skills and how you handle feedback or conflict.
✨Data-Driven Mindset
Since the role involves using data to drive performance, come prepared with examples of how you've used data analysis in previous roles. Discuss specific metrics you’ve improved and how you measured success. This will demonstrate your analytical skills and commitment to continuous improvement.
✨Passion for Environmental Impact
Affinity Water is focused on making a tangible environmental and social impact. Be ready to discuss your passion for water conservation and any relevant initiatives you've been involved in. This will help you stand out as someone who aligns with their values and mission.
