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- Tasks: Lead customer engagement for our Water Efficiency Programme and drive impactful change.
- Company: Groundwork South, a charity focused on social and environmental regeneration.
- Benefits: Competitive salary, generous holiday, health plans, and family-friendly policies.
- Why this job: Make a real difference in communities while developing your career in a supportive environment.
- Qualifications: Experience in customer engagement and team management is essential.
- Other info: Join a passionate team dedicated to creating sustainable communities across the South of England.
The predicted salary is between 28000 - 42000 £ per year.
Location: 5 Waterside Court, Galleon Boulevard, Crossways, Dartford, DA2 6NX
Contract: Fixed Term Contract – March 2027
Salary: Circa £35k
Hours: 37.5 hours per week
Join Groundwork South as a Customer Engagement Manager! Be part of a dynamic team committed to social and environmental regeneration.
The Role:
As a Customer Engagement Manager, you’ll play a pivotal role in delivering our Water Efficiency Programme, ensuring a seamless and high-impact engagement strategy. You will be responsible for driving the success of domestic and non-household water efficiency services across London and the South of England, in collaboration with various water companies. This position is responsible for overseeing high-quality outbound and inbound customer engagement activities, as well as other promotional efforts, to secure work for our field-based teams of water efficiency advisors and plumbers. You will manage the day-to-day operations of a large customer engagement team, working closely with three Customer Engagement Team Leaders to ensure performance targets are consistently met each week.
About Groundwork South:
Groundwork South is a leading social and environmental regeneration charity dedicated to building sustainable communities where individuals and enterprises thrive. We work with key partners to drive impactful change, and we’re seeking a passionate and proactive Customer Engagement Manager to join our Water Efficiency Programme team.
In return we offer you:
- A competitive salary
- Generous holiday entitlement of 25 days per annum plus public holidays
- Health Cash Plan and 24-hour Healthline
- Employee Assistance Programme - including mental health helpline and face to face counselling.
- Salary sacrifices schemes including cycle to work and pension contributions
- Family friendly policies to support work/life balance with time off in lieu for out of hours activities
- Business travel expenses
We are a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.
Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working. We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.
Apply now!
To apply, please read the Job Description and send your CV and covering letter (explaining how you meet the requirements of the JD) quoting reference ‘CEM26’ to recruitment.south@groundwork.org.uk
For further information and to discuss the role please contact Dion Bachmann at dion.bachmann@groundwork.org.uk
Customer Engagement Manager in Maidstone employer: Groundwork South Trust Limited
Contact Detail:
Groundwork South Trust Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Manager in Maidstone
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Groundwork South. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching Groundwork South’s projects and values. Show us you’re passionate about social and environmental regeneration, and be ready to discuss how your experience aligns with our mission.
✨Tip Number 3
Practice your pitch! Be clear about what you bring to the table as a Customer Engagement Manager. Highlight your skills in managing teams and driving engagement strategies – we want to see your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Customer Engagement Manager in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Engagement Manager role. Highlight relevant experience and skills that align with the job description, especially around customer engagement and team management.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Use specific examples from your past experiences that demonstrate your ability to drive customer engagement and manage teams effectively.
Show Your Passion: We love candidates who are passionate about social and environmental regeneration. Make sure to express your enthusiasm for our mission in both your CV and cover letter. Let us know why you want to be part of Groundwork South!
Follow Application Instructions: Don’t forget to follow the application instructions carefully! Send your CV and cover letter to the specified email address and include the reference ‘CEM26’. We can’t wait to see your application!
How to prepare for a job interview at Groundwork South Trust Limited
✨Know Your Stuff
Before the interview, dive deep into Groundwork South's mission and values. Understand their Water Efficiency Programme and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your skills to their needs.
✨Showcase Your Leadership Skills
As a Customer Engagement Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to meet targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engagement Strategies Matter
Think about innovative customer engagement strategies you've implemented before. Be ready to share specific tactics that drove success in previous roles, especially in outreach or community engagement. This will demonstrate your proactive approach and creativity.
✨Ask Thoughtful Questions
Prepare insightful questions about the role and the team dynamics. Inquire about the challenges they face in customer engagement or how success is measured. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
